Order and delivery questions
Collect the order number, understand what happened, explain your approved shipping guidance, and capture the next step for your team.
Customer phone support, wherever your team is based
An AI receptionist for every customer call.
Give ecommerce customers helpful phone support 24/7. Answer common questions, collect order details, and send important cases to your team—without building a call center.
$19.99/month or $199/year · Dedicated number · 24/7 answering
Customer call
Damaged delivery
My package arrived damaged. What should I do?
I’m sorry about that. I can collect your order number and the affected item, then send the case to the support team with the details they need.
Order details collected
Summary sent to team
Support, not a phone tree
Handle the repeat questions. Route the exceptions.
Train the receptionist on what your business actually promises, then decide exactly when a human should step in.
Returns and policy FAQs
Answer from the return, exchange, warranty, sizing, and product policies you provide—without inventing exceptions.
Important-call escalation
Transfer or flag the calls that match your escalation rules, while routine questions stay out of your team's queue.
One clean support path
From ring to resolved next step
01 Customer calls
Your dedicated business number
02 AI receptionist answers
With your greeting, products, and policies
03 Request is handled
FAQ answered or customer details collected
04 Your team gets the exception
Transfer, transcript, summary, and next step
Built for global teams
Serve customers while your team sleeps.
Give customers in the United States a dedicated number and responsive phone experience without staffing every time zone.
24/7 phone answering
Dedicated business number
Transcript and summary
From $19.99/month
Clear boundaries
Ecommerce AI receptionist FAQ
Is this a chatbot or a phone receptionist?
It is a phone receptionist. Customers call your business number and speak naturally with the AI. Your team receives the call details, summary, transcript, and configured follow-up information.
Can it answer questions about our products and policies?
Yes. You provide the business information, FAQs, products, shipping guidance, return policy, warranty rules, and escalation instructions the receptionist should follow.
Can it look up a live order or issue a refund?
Do not assume an action is automated unless you have configured a supported integration for it. The receptionist can collect order details, answer from approved guidance, and route the case to your team when a live system action is required.
Is this only for companies based in the United States?
No. It is useful for ecommerce teams serving customers across time zones, including international brands that want customers in the United States to reach a dedicated business number.
How much does it cost?
SkipCalls offers a $19.99/month monthly option and a $199/year annual option. Review the pricing page for the current plan details and fair-usage terms.
Helpful on routine calls. Clear on the exceptions.
Give every customer a real answer.
Is your company based outside the United States? See AI receptionist coverage for international businesses
Call the AI receptionist yourself.
Act like an ecommerce customer with a product, shipping, return, or damaged-delivery question and hear how SkipCalls handles the conversation.
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