“I no longer have to answer every call myself.”
Tim D.
Owner, Gulf Haven Campground
After-hours call answered
Summary from Haven
- Campground
- Since 1951
- To the beach
- 2,500 ft
- Location
- Gulfport, Mississippi
- AI receptionist
- Haven
Arriving tonight
Guest calling after the office closed
Before Haven
The office closes. The phone doesn’t.
RV travelers run late, plans change on the road, and someone always needs help after dark. We asked Tim D. what was hardest about keeping up with calls.
“Handling after-hours calls: guests arriving late with no notice, same-day bookings after hours, and after-hours support.”
What Haven handles
The first call goes to Haven.
“Mostly questions about rates, site availability and after-hours support, such as where to find the camp master, the WiFi password, or what to do when something breaks.”
Rates
What a night, a week or a month costs.
Site availability
Same-day bookings and guests arriving late.
After-hours support
Where to find the camp master, the WiFi password, what to do when something breaks.
“Haven answers the first call, and I follow up from her summary. Honestly, she speaks better English than I do.”
A favorite moment
“Guests pull in already knowing where to park, what it costs, and how to pay, because Haven walked them through it on the phone. They park and enjoy their stay.”
Tim D.
Owner, Gulf Haven Campground
What changed
“I no longer have to answer every call myself. I can focus on other work, knowing Haven is handling the calls, and I follow up when needed.”
Tim D.
Owner, Gulf Haven Campground
On working with SkipCalls
“Your customer service has been excellent. You reply almost instantly in the chat… Haven is also highly configurable, which lets me tailor her to each situation as it comes up.”
Tim D.
Owner, Gulf Haven Campground
About the campground
Gulf Haven Campground
A privately owned campground since 1951, on Broad Avenue in Gulfport. The beach and the pier are across the street, about 2,500 ft from the driveway, with casinos, downtown Gulfport and Memorial Hospital close by.
- Back-in and pull-through sites
- Full hookups, 30 & 50 amp
- Saltwater pool
- Fenced dog park
- 24-hour laundry
- Free Wi-Fi
