Call Analytics
Call analytics is the process of collecting and studying data from phone calls to understand patterns, such as busy times, common customer questions, and missed lead opportunities.
Why Call Analytics Matters to Your Small Business
For a small business, every phone call is a potential paycheck. Call analytics helps you see the 'big picture' of your business communication without spending hours listening to recordings. By looking at call data, you can identify which days of the week are your busiest, helping you decide when you need extra help or when it is safe to step away from the phone.
Analytics also reveal why people are calling. If you notice a spike in calls about a specific service, like water heater repairs during a cold snap, you can adjust your marketing or staffing to meet that demand. It turns a simple phone call into a tool for making smarter business decisions.
Finally, it helps you track lost revenue. By seeing how many calls go unanswered or identifying calls that were cut short, you can pinpoint exactly where you are losing customers to your competitors.
How SkipCalls Uses Call Analytics
SkipCalls takes the guesswork out of your phone traffic by automatically logging and analyzing every call the AI handles. Instead of you taking manual notes, our dashboard displays clear trends, call volumes, and summaries of what callers actually wanted, allowing you to manage your business from a single birds-eye view.
Related SkipCalls Features:
- •Web Dashboard
- •Call Transcription with Summaries
- •Automatic Appointment Booking
