Call Recording
Call recording is the process of capturing and storing the audio from phone conversations between your business and your customers. This allows you to playback, review, and analyze interactions later to ensure quality and capture important details you might have missed.
Why Call Recording Matters to Your Small Business
For a small business owner, call recording serves as a safety net. It ensures that every detail from a customer interaction—like a specific plumbing issue or a precise color for a hair appointment—is preserved exactly as spoken. You do not have to worry about taking frantic notes while driving or working on a job site.
It also plays a crucial role in dispute resolution. If a customer claims they were quoted a different price or requested a specific service, you can refer back to the recorded call to verify the facts. This protects your reputation and helps maintain professional relationships by providing an objective record of the conversation.
Finally, recording calls is the best way to improve your customer service. By listening to how inquiries are handled, you can identify patterns, see which questions come up most often, and refine your pitch to close more sales and grow your business.
How SkipCalls Uses Call Recording
SkipCalls automatically records every call handled by your AI receptionist. Unlike traditional systems that just give you a sound file, SkipCalls uses these recordings to generate AI-powered summaries and full text transcripts. This ensures you never miss a lead or a detail, even when you are busy on another job. You can listen to the audio directly from your dashboard whenever you need a refresher.
Related SkipCalls Features:
- •Call Transcription
- •AI Summaries
