Call Routing
Call routing is a management system that automatically directs incoming phone calls to the specific person, department, or automated service best suited to handle the request based on pre-set rules like time of day or caller intent.
Why Call Routing Matters to Your Small Business
For small business owners, call routing is the difference between a missed lead and a new customer. It ensures that when a client calls, they aren't met with a busy signal or an endless ring. Instead, the call is sent exactly where it needs to go—whether that is to your mobile phone while you are in the field or to an AI receptionist while you are meeting with another client.
This system helps you maintain a professional image. Even if you are a one-person operation, routing allows you to handle different types of calls efficiently. You can prioritize emergency service requests to ring your phone directly while sending general inquiries to an automated system for scheduling, ensuring your time is spent on the most valuable tasks.
How SkipCalls Enhances Call Routing
SkipCalls acts as an intelligent destination within your call routing setup. By using call forwarding, you route your incoming business calls to the SkipCalls AI. Our system then uses advanced logic to determine if the caller is a real customer or a telemarketer, answering the call instantly to provide information or book an appointment without you ever having to pick up the phone.
Related SkipCalls Features:
- •AI Receptionist
- •Spam Call Filtering
- •Call Forwarding
- •Automatic Appointment Booking
