Call Summary
A call summary is a brief, AI-generated overview of a phone conversation. It captures the most important details, such as the caller's name, their reason for calling, and any specific follow-up actions required.
Why Call Summaries Matter to Your Small Business
As a small business owner, your time is your most valuable asset. Instead of spending hours listening to long voicemail recordings or reading full transcripts, a call summary lets you understand a customer's needs in seconds. This allows you to prioritize urgent requests while you are on a job site or busy with another client.
Call summaries also reduce human error. When you are rushing between appointments, it is easy to forget a small detail like a specific part number or a preferred callback time. The AI records these details accurately, providing a reliable record you can refer back to before you return the call.
How SkipCalls Uses Call Summaries
SkipCalls automatically generates a summary for every call handled by your AI Receptionist. You receive these summaries via text or email the moment the call ends. Our system identifies the 'intent' of the caller—whether they want to book an appointment, ask about pricing, or report an emergency—and highlights that information clearly on your dashboard.
Related SkipCalls Features:
- •AI Receptionist
- •Call Transcription
- •Automatic Appointment Booking
- •CRM Integration
