Call Transcription
Call transcription is the process of converting an audio recording of a phone call into written text. This allows business owners to read exactly what was discussed during a conversation without having to listen to the entire audio file.
Why Call Transcription Matters to Your Small Business
For busy professionals, taking notes while talking to a client is difficult and distracting. Transcription captures every detail—like a specific part name for a plumbing job or a customer's address—so you can focus on the conversation instead of scribbling notes.
It also provides a searchable record of your business interactions. If a dispute arises about a quoted price or a scheduled time, you can quickly search for the text instead of scrubbing through hours of audio recordings to find the right clip.
Reviewing text is significantly faster than listening to audio. You can skim a five-minute call in seconds to get the main points and identify urgent action items while you are between jobs or on a job site.
How SkipCalls Uses Call Transcription
SkipCalls automatically transcribes every call your AI receptionist handles. It doesn't just give you a block of text; it provides a structured summary alongside the full transcript. This means you can see exactly what a customer asked for—whether they booked an appointment or requested a callback—directly from your dashboard.
Related SkipCalls Features:
- •AI Receptionist
- •Web Dashboard
- •AI Call Summaries
- •CRM Integration
Speech-to-Text Technology
Call transcription uses Speech-to-Text (STT) technology powered by AI models. It analyzes the sound waves of human speech and maps them to the most likely corresponding words, using context to improve accuracy between similar-sounding phrases.
Real-World Examples
Confirming Job Details for an Electrician
An electrician is driving when a client calls with a list of specific outlet repairs. The AI handles the call and transcribes the list, which the electrician reads when they safely arrive at the site.
Resolving Service Disputes for Landscapers
A customer claims they were quoted a lower price for cleanup. The owner checks the SkipCalls transcript from the original call to verify the exact price discussed, resolving the issue with facts.
Frequently Asked Questions
Is call transcription accurate?
Modern AI transcription is very accurate, though background noise or heavy accents can occasionally cause minor errors. SkipCalls uses advanced AI to ensure the most reliable text output possible.
Do I have to pay extra for transcription?
With SkipCalls, transcription is included as a standard feature of your plan, ensuring you have a written record of every interaction without hidden fees.
How long does it take to get the transcript?
Transcripts are usually available almost immediately after the call ends, allowing you to react to customer needs and read messages in real-time.
Related Terms
Stop Stressing Over Missed Details
Let SkipCalls answer your phone and transcribe every word. Get clear, written records of every customer call for just $3.99 a week.
