Call Transcription
Call transcription is the process of converting an audio recording of a phone call into written text. This allows business owners to read exactly what was discussed during a conversation without having to listen to the entire audio file.
Why Call Transcription Matters to Your Small Business
For busy professionals, taking notes while talking to a client is difficult and distracting. Transcription captures every detail—like a specific part name for a plumbing job or a customer's address—so you can focus on the conversation instead of scribbling notes.
It also provides a searchable record of your business interactions. If a dispute arises about a quoted price or a scheduled time, you can quickly search for the text instead of scrubbing through hours of audio recordings to find the right clip.
Reviewing text is significantly faster than listening to audio. You can skim a five-minute call in seconds to get the main points and identify urgent action items while you are between jobs or on a job site.
How SkipCalls Uses Call Transcription
SkipCalls automatically transcribes every call your AI receptionist handles. It doesn't just give you a block of text; it provides a structured summary alongside the full transcript. This means you can see exactly what a customer asked for—whether they booked an appointment or requested a callback—directly from your dashboard.
Related SkipCalls Features:
- •AI Receptionist
- •Web Dashboard
- •AI Call Summaries
- •CRM Integration
