Caller ID
Caller ID is a telephony feature that displays the caller's phone number and name on your screen before you answer. It helps you identify who is calling so you can decide whether to pick up or let it go to voicemail.
Why Caller ID Matters to Your Small Business
For a small business owner, Caller ID is your first line of defense against distractions. When you are under a sink or in the middle of a hair appointment, knowing if a call is from a loyal customer or a telemarketer helps you manage your time effectively. It allows you to prioritize high-value clients and ignore the noise.
Beyond simple identification, Caller ID enables you to provide a better customer experience. If you recognize a caller's name, you can answer with a personalized greeting, making the client feel valued immediately. This professionalism builds trust and sets you apart from competitors who might answer with a generic 'Hello?'
Finally, Caller ID is essential for lead tracking. Even if you miss a call, having the number recorded allows you to follow up later. This ensures that a missed call doesn't turn into a lost customer, which is critical for growing a service-based business.
How SkipCalls Uses Caller ID
SkipCalls takes Caller ID data to the next level by automatically logging every incoming number into your dashboard. If a known client calls, our AI Receptionist can see their details and greet them by name. Most importantly, SkipCalls uses Caller ID to filter out known spam numbers before your phone even rings, keeping your line clear for real business.
Related SkipCalls Features:
- •Spam Call Filtering
- •Call Transcription
- •Web Dashboard Analytics
