IVR (Interactive Voice Response)
IVR (Interactive Voice Response) is an automated phone technology that allows callers to interact with a business menu using their voice or keypad. It routes calls to the correct person or provides recorded information without needing a live operator.
Why IVR Matters to Your Small Business
For a small business owner, every missed call is a missed paycheck. IVR acts like a digital gatekeeper, ensuring that callers aren't just left ringing. It organizes incoming traffic so you can prioritize urgent jobs, like a burst pipe, over general inquiries about your hours.
It also gives your business a professional image. Even if you are a one-person operation working from a truck, an IVR makes your company sound established and organized. This builds trust with new customers who might otherwise hang up if they hear a casual personal voicemail.
Finally, IVR reduces phone tag. By collecting basic information or routing the caller to the right place immediately, you spend less time answering basic questions and more time on billable work.
How SkipCalls Evolves the Traditional IVR
SkipCalls takes the core idea of IVR—handling calls automatically—and makes it smarter with AI. Instead of forcing customers through a frustrating "Press 1" menu, SkipCalls uses an AI receptionist that talks naturally. It understands what the caller needs, answers questions, and books appointments, providing a much smoother experience than a standard robotic menu.
Related SkipCalls Features:
- •AI Receptionist
- •Automatic Appointment Booking
- •Spam Call Filtering
