Speech-to-Text (STT)
Speech-to-Text (STT) is a technology that automatically converts spoken language into written text. For small businesses, it allows AI systems to listen to customer calls and instantly create readable transcripts of messages and requests.
Why Speech-to-Text Matters to Your Small Business
For a busy professional like a plumber or an electrician, listening to long, rambling voicemails is a waste of time. Speech-to-Text changes the game by letting you scan a text summary of a call in seconds. Instead of re-listening to a message three times to catch a phone number or address, you can simply read it on your screen.
STT also makes your business data searchable. You cannot search through a pile of audio recordings for a specific client name, but you can search through text transcripts. This helps you keep track of customer history and ensures no lead falls through the cracks because a detail was forgotten.
Furthermore, STT allows for better organization. When a call is turned into text, it can be automatically sent to your email, text messages, or CRM software. This ensures that even when you are hands-on with a job, your business operations remain organized and documented.
How SkipCalls Uses Speech-to-Text
SkipCalls uses advanced Speech-to-Text technology as the ears of your AI Receptionist. When a customer calls, the AI uses STT to understand exactly what the caller is saying in real-time. This allows the AI to provide helpful responses, book appointments, and generate the accurate call summaries you see in your dashboard.
Related SkipCalls Features:
- •Call Transcription
- •AI Receptionist
- •CRM Integration
