VoIP (Voice over Internet Protocol)
VoIP stands for Voice over Internet Protocol. It is a technology that lets you make and receive phone calls using your internet connection instead of traditional copper phone lines. It turns your voice into digital data that travels over the web.
Why VoIP Matters to Your Small Business
For small business owners, VoIP is a game-changer because it eliminates the need for expensive hardware or multiple physical landlines. You can manage professional business calls from your smartphone or computer, meaning you never have to be tied to an office desk to talk to customers or take bookings.
It also allows for advanced features like AI call answering and automated routing that used to be exclusive to large corporations. By using the internet, your phone system can talk to other software, making it easier to track leads and save customer information automatically without manual data entry.
How SkipCalls Uses VoIP
SkipCalls uses VoIP technology to power your AI Receptionist. When a customer calls your number, the call is routed through the internet to our AI, which can then answer questions, book appointments, and filter spam in real-time. This digital foundation is what makes features like voice cloning and instant transcriptions possible.
Related SkipCalls Features:
- •AI Receptionist
- •Call Transcription
- •Spam Call Filtering
- •Voice Cloning
How the Technology Works
When you speak into a VoIP-enabled device, your voice is sliced into small digital data packets. These packets travel across the internet to the receiver's end, where they are reassembled into sound. This happens in milliseconds, allowing for real-time conversation over any high-speed data connection.
Real-World Examples
An electrician on a job site
Instead of carrying two phones or missing calls while in a crawlspace, an electrician uses a VoIP-based forwarder to send calls to SkipCalls. The AI answers, books the job, and the electrician sees the transcript on his dashboard later.
A busy hair salon during the weekend rush
During the Saturday rush, the salon's VoIP system routes overflowing calls to an AI assistant. The AI answers basic questions about pricing and hours, preventing the stylist from having to stop a haircut to pick up the phone.
Frequently Asked Questions
Do I need to buy special phones to use VoIP?
No. Most modern VoIP services, including SkipCalls, work with the smartphone or computer you already own. You can even keep your existing business number by using call forwarding.
What happens if my internet goes down?
With a service like SkipCalls, your calls are handled in the cloud. Even if your local shop's internet fails, the AI can still answer your customers and take messages until you are back online.
Is the call quality as good as a regular phone?
Yes. As long as you have a stable internet connection (like Wi-Fi or 4G/5G), VoIP provides crystal-clear audio that is often clearer than traditional analog landlines.
Related Terms
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