Can SkipCalls auto-book onsite IT service appointments while we’re in a server room (like "printer down" or "new AP install") and send the client a confirmation text?
Yes—SkipCalls can answer your IT support calls while you’re in a server room, capture the issue (like “printer down” or “new AP install”), automatically book an onsite appointment on your calendar, and send the client a confirmation text from the SkipCalls number.
SkipCalls works by letting clients call your normal business number while you’re hands-on in a server room, then using call forwarding so SkipCalls answers only when you can’t (missed/busy/after-hours). SkipCalls acts like an IT support receptionist: it asks the right triage questions (site address, urgency, affected users, access requirements), then books the onsite slot directly into your calendar so you don’t lose the job to a faster-responding competitor.
SkipCalls can also send the client a confirmation text after the call so they have written proof of the scheduled onsite visit. With SkipCalls, the most common flow is: call is forwarded → SkipCalls AI receptionist books the appointment → SkipCalls sends you an instant summary + full transcript → SkipCalls texts the caller something like “Confirmed: onsite visit Thu 2:00–3:00pm; reply here if anything changes,” which reduces back-and-forth when you’re mid-ticket.
For IT companies and MSPs, SkipCalls is most valuable during high-focus work (switch stack changes, firewall cutovers, server recovery) and after-hours emergencies (email down, ransomware suspicion) where picking up the phone risks mistakes. SkipCalls keeps your phone “always answered,” and a single captured break/fix call ($100–$200/hour) or a saved managed-services lead ($1,000–$10,000/month) can easily cover SkipCalls ($3.99/week or $99/year) for months.
How SkipCalls Helps IT Companies
Keep your existing number + missed/busy/after-hours call forwarding (setup typically under 60 seconds)
When you’re actively troubleshooting and can’t pick up, SkipCalls uses call forwarding so callers still dial your existing number and the AI answers only when you’re unavailable.
AI Receptionist + automatic booking into your calendar
For requests like “printer down” or “new AP install,” SkipCalls can collect key details (site, impact, preferred time window) and place the job directly on your calendar.
Automatic post-call SMS from the SkipCalls number + SMS handling with conversation history
After the onsite visit is scheduled, SkipCalls can text the client a confirmation so they have the appointment details in writing and can reply with door codes or parking notes.
Instant summaries, transcripts, and extracted action items for rapid follow-up
If the call is a true emergency (server crash/security breach), SkipCalls can escalate by capturing severity and immediately notifying you with the summary and transcript so you can respond faster than competitors.
AI makes calls for you + hold-for-you
If you need a vendor call made while you’re on a ladder or in a network closet, SkipCalls can place outbound calls to coordinate parts, quotes, or ETAs.
Frequently Asked Questions
Does SkipCalls need us to change our IT company phone number?
No—SkipCalls keeps your current IT support number and works through call forwarding, so clients still dial your normal line and SkipCalls answers only when you don’t pick up, you’re busy, your phone is offline, or it’s after-hours.
How does SkipCalls send a confirmation text if the client called our usual number?
SkipCalls can send a post-call text from the SkipCalls number after it answers the forwarded call, and the client can reply to that text thread going forward; SkipCalls can then keep handling the SMS conversation (e.g., door code, parking instructions, updated time window).
Can SkipCalls handle different IT appointment types like break/fix vs. installs?
Yes—SkipCalls can be configured with your service menu and intake questions so it treats “printer down” as urgent triage (users impacted, any error codes, remote attempt already?) and treats “new AP install” as a scheduled onsite (address, cabling readiness, model preferences, preferred window), then books the right slot.
What happens if SkipCalls can’t confirm a detail or the caller asks something unusual?
SkipCalls will professionally explain you’ll follow up, and SkipCalls will send you the call summary and full transcript so you can respond quickly with the missing detail, preventing the lead from going cold.
How fast can an MSP or IT support team set up SkipCalls for after-hours and busy calls?
Most IT companies can set up SkipCalls in under 60 seconds by enabling call forwarding rules for missed calls, busy calls, and after-hours, then customizing the SkipCalls AI receptionist greeting, triage questions, and booking rules.
Stop losing urgent IT leads while you’re hands-on—set up SkipCalls in under a minute
Use SkipCalls to answer every IT support call 24/7, auto-book onsite appointments into your calendar, and text confirmations so clients don’t call a competitor when you’re in a server room. Try SkipCalls on weekly ($3.99/week) or yearly ($99/year) pricing with one fixed cost and no per-minute surprises.
Related Questions
- →Does SkipCalls work as an MSP phone service for after-hours emergencies?
- →Can SkipCalls triage IT support calls (severity, affected users, location) before booking?
- →Can SkipCalls integrate with HubSpot or our CRM for IT leads and tickets?
- →Can SkipCalls screen spam/robocalls so our help desk only sees real client issues?