Does SkipCalls work for MSPs—can it route urgent after-hours outage calls (server down / internet down) to the on-call tech and log the ticket?
SkipCalls effectively manages MSP after-hours calls by using an AI receptionist to triage emergencies, notify on-call technicians immediately via SMS or summary alerts, and sync call data with CRMs like HubSpot for ticket logging. This ensures critical outages like server crashes or network failures are captured and escalated the moment they occur.
For Managed Service Providers (MSPs), missing a single 'server down' call can jeopardize recurring contracts worth $1,000 to $10,000 per month. SkipCalls solves this by providing a professional AI receptionist that answers every call instantly, ensuring your MSP is the first to respond to high-stakes IT emergencies. Whether it is a cybersecurity breach or a local network outage, the SkipCalls AI collects specific technical details from the caller, allowing your team to prioritize high-value emergency troubleshooting sessions that often bill at $200+ per hour.
SkipCalls allows IT companies to set specific instructions for their AI agents, such as asking callers for their company name and the severity of their technical issue. By using the SkipCalls web dashboard, MSP owners can configure the AI to handle routine password resets via SMS while flagging 'internet down' calls for immediate attention. This triage process prevents your on-call technicians from being overwhelmed by non-critical issues while ensuring that true emergencies are documented and summarized for instant review.
Integrating SkipCalls into an MSP workflow takes less than 60 seconds through standard call forwarding. Once active, SkipCalls works with any carrier to manage missed, busy, or after-hours calls. The platform's ability to provide full transcripts and AI-generated summaries means that even if a technician is on a client site or in a server room, they can quickly read the context of an outage via the SkipCalls app and respond without having to listen to long, garbled voicemails.
How SkipCalls Helps IT Companies
AI Receptionist
To ensure your IT company never misses a critical alert, use the SkipCalls AI Receptionist to answer after-hours calls and identify urgent server outages.
CRM Integration
Keep your help desk tickets organized by using SkipCalls to sync call transcripts and client details directly into your HubSpot or CRM account.
Automatic Transcription & Summary
If a client calls with a network emergency while you are on-site, SkipCalls sends an instant summary and transcript so you can assess the priority immediately.
Frequently Asked Questions
Can SkipCalls distinguish between a server outage and a basic support request?
Yes, you can customize your SkipCalls AI agent to ask specific diagnostic questions. By setting instructions in the SkipCalls app, the AI can be taught to identify 'Priority 1' keywords like 'outage' or 'down' and highlight these in the summary for the technician.
How does the on-call tech get notified of an emergency by SkipCalls?
SkipCalls provides instant push notifications and SMS alerts following every call. The on-call tech can simply check the SkipCalls app to read a concise summary of the issue, the client's name, and their contact information without needing to call back for basic details.
Does SkipCalls work with my existing MSP phone system?
Absolutely. SkipCalls works with any carrier or VoIP system that supports call forwarding. You simply forward your missed or after-hours calls to your dedicated SkipCalls number, and the AI takes over immediately.
How much does it cost to have SkipCalls cover my MSP after-hours?
SkipCalls offers simple pricing at $3.99 per week or $99 per year. This includes unlimited AI answering and summaries, making it a fraction of the cost of hiring a live 24/7 answering service for your IT support business.
Secure Your MSP 24/7 Coverage for $99/Year
Stop losing high-value IT contracts to competitors who answer the phone faster. Start your SkipCalls setup in under a minute and ensure every server-down emergency is handled professionally, every time.
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