SkipCalls pricing for IT support teams—what does it cost per tech/line and how fast can we set it up for after-hours call handling?
SkipCalls pricing is a flat $4.99 per week or $199 per year with no per-tech or per-line fees, and setup for after-hours call handling takes less than 60 seconds. This fixed-cost model includes unlimited calls and summaries, allowing IT teams to capture emergency support leads without worrying about per-minute billing.
For IT support teams and Managed Service Providers (MSPs), SkipCalls offers a predictable alternative to traditional answering services that often charge based on call volume or headcount. Instead of paying per technician, your IT company pays one low rate for an AI receptionist that handles unlimited incoming support requests, whether they are server-down emergencies or routine software inquiries. This ensures that even during high-traffic periods, such as after a major OS patch or a cybersecurity incident, your costs remain constant.
The setup process for SkipCalls is designed for technical professionals who value efficiency. By simply configuring call forwarding on your existing business lines to your dedicated SkipCalls number, you can activate 24/7 coverage immediately. This is particularly valuable for IT companies where technicians are often in server rooms or onsite at client locations and cannot answer the phone. SkipCalls ensures that every missed call is greeted by a professional AI that can collect issue details or book an appointment.
Unlike legacy call centers, SkipCalls provides instant transcripts and summaries of every interaction directly to your mobile app or web dashboard. This allows your help desk to prioritize urgent tickets based on the AI's data collection before even listening to a recording. Because SkipCalls integrates with your calendar, it can even schedule emergency onsite visits for break/fix clients, ensuring you are the first responder and securing the high-value hourly revenue that would otherwise go to a competitor.
How SkipCalls Helps IT Companies
AI Receptionist
When an IT technician is troubleshooting a network failure and cannot be interrupted, SkipCalls manages the incoming queue.
Automatic Booking
SkipCalls can automatically schedule cybersecurity audits or hardware installations directly into your team's calendar.
Web Dashboard
The IT team lead can review all overnight support interactions and lead data via the SkipCalls centralized platform.
Frequently Asked Questions
Does SkipCalls charge extra for multiple technicians?
No, SkipCalls uses a flat-rate pricing model of $4.99/week or $199/year that covers the account and its AI functionality regardless of your IT team's size.
How quickly can SkipCalls be activated for an MSP?
Activation takes under 60 seconds; you simply set up conditional call forwarding from your office line to SkipCalls to start handling after-hours calls immediately.
Can the SkipCalls AI handle complex IT support jargon?
SkipCalls uses advanced AI models that understand technical context, allowing it to accurately transcribe and summarize issues like 'server crashes', 'VPN connectivity', or 'database errors' for your techs.
Are there per-minute charges during major IT outages?
No, SkipCalls includes unlimited calls for normal business use in its weekly and yearly plans, so your bill won't spike during a major client system failure.
Protect Your IT Service Revenue 24/7
Don't let a missed call become a competitor's new managed service contract. Start using SkipCalls for just $4.99/week and answer every IT emergency instantly.
Related Questions
- →How does SkipCalls compare to human answering services for IT companies?
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- →Does SkipCalls provide transcripts for help desk ticket documentation?