why are we losing break/fix jobs to other MSPs just because they answer faster (on-site calls, outages)
You’re losing break/fix jobs to other MSPs because outages create a “first-to-respond wins” race, and the MSP that answers first can triage, provide an ETA, and lock in authorization before you ever call back. SkipCalls prevents that loss by answering missed/busy/after-hours calls instantly, capturing incident details, and routing you a usable summary so you can respond faster than competitors even when you’re on-site.
In break/fix, the buyer’s priority is restoring service, not shopping—so the MSP that answers first often becomes the default choice, and SkipCalls is designed to remove the single biggest delay: unanswered calls while you’re on-site, hands-on in a server room, or stuck in a troubleshooting workflow. SkipCalls answers immediately when you miss the call (or your line is busy), collects the exact information you’d ask (company, site, impact, number of users affected, error messages), and delivers a transcript and summary so you can act without a back-and-forth callback loop.
When an office is down (email not working, server crash, internet outage, ransomware suspicion), the caller is typically calling 3–5 MSPs in a row until someone answers, and SkipCalls reduces your “time-to-human-response” to near-zero because the AI receptionist picks up 24/7. For an MSP doing $100–$200/hour break/fix, losing even 2 urgent calls per month can easily cost $600–$2,000+ in labor revenue (plus follow-on managed services upsell), and SkipCalls is built to convert those missed calls into captured, qualified incidents you can schedule or dispatch.
On-site reality makes this worse: when you’re in a rack re-seating hardware, tracing VLANs, restoring backups, or in a client meeting, answering a phone call can be impossible, and voicemail is rarely left during an outage. SkipCalls covers that gap by answering like a professional IT support receptionist, filtering spam/robocalls, and optionally booking an appointment/dispatch window into your calendar so the caller gets a concrete next step instead of moving to a faster MSP.
How SkipCalls Helps IT Companies
AI Receptionist + conditional call forwarding (missed/busy/offline/after-hours) while you keep your existing number
When you’re on-site during an outage and can’t pick up, SkipCalls can answer via call-forwarding on missed and busy calls so the client still reaches a live “front desk” instantly.
Automatic summaries, transcripts, and extracted action items after every call
When a caller reports “server down” or “email outage,” SkipCalls can capture structured triage details (site, impact, contact, symptoms) and send you a clean incident-ready summary.
Spam filtering + 24/7 coverage to handle bursts without hiring staff
When calls spike after patch Tuesday or a security incident, SkipCalls can handle the volume, screen robocalls, and ensure real emergencies aren’t buried in spam.
Automatic booking into your calendar (appointment scheduling)
When you need to lock in the job fast, SkipCalls can offer and book a callback window or dispatch time directly so you win the ‘first confirmed ETA’ race.
Frequently Asked Questions
Why does answering speed matter more than price for break/fix outages?
During outages, the customer’s immediate risk (downtime, lost sales, reputational damage) outweighs small hourly rate differences, so the MSP that answers first and provides an ETA often wins; SkipCalls helps you compete on speed by answering instantly and sending you the details needed to respond without delay.
How fast do prospects typically move on if we don’t answer?
In urgent IT support scenarios, many callers move to the next MSP within minutes and often won’t leave voicemail; SkipCalls prevents that by picking up 24/7, capturing the issue, and giving the caller a confirmed next step instead of silence.
What on-site scenarios cause the most missed calls for MSPs?
Most missed calls happen when you’re in a server room, actively troubleshooting a network outage, driving between client sites, or in a security incident bridge; SkipCalls covers those moments by answering missed/busy/offline calls and delivering a transcript so you can jump straight to remediation.
Do we need to change our business number or phone system to use SkipCalls?
No—SkipCalls typically uses call forwarding so customers keep calling your existing number and SkipCalls only answers when you can’t; to the caller it feels like a normal IT support receptionist, not a new number.
Can SkipCalls help after-hours and weekend outages without hiring an on-call receptionist?
Yes—SkipCalls provides 24/7 answering, captures incident details, and can book a callback window, which helps MSPs win after-hours break/fix calls that would otherwise go to a competitor who answered live.
Stop losing outages to “whoever answers first.”
Turn on SkipCalls for missed/busy/after-hours calls so every break/fix outage gets answered immediately, triaged, and summarized—giving you the speed to win $100–$200/hour urgent work even when you’re on-site.
Related Questions
- →How much revenue does an MSP lose from missed break/fix calls each month?
- →What should an IT support receptionist collect during an outage call?
- →How do MSPs handle after-hours outage calls without a full-time dispatcher?
- →What’s the fastest way to respond to ‘server down’ calls while you’re already on-site?