why do i keep missing borrower calls when i'm on the phone with underwriters and lenders (mortgage broker)
Mortgage brokers miss borrower calls because their primary workflow involves lengthy, high-stakes conversations with underwriters and lenders, creating a technical bottleneck where their line is busy when new leads call. Every missed call represents a potential commission loss of $3,000 to $10,000, as borrowers and realtors typically move to the next available broker if they reach a voicemail instead of a live person.
The mortgage industry is a race for speed-to-lead, where realtors refer clients to the broker who answers the phone first. When you are deep in a complex discussion with an underwriter about a rate lock or closing documents, your phone is functionally off-limits to new opportunities. This 'missed call gap' is where SkipCalls steps in, providing an AI receptionist that answers your line the second you are busy, ensuring no borrower is left waiting or forced to call a competitor.
Standard voicemail is no longer a viable solution for loan officers; most modern borrowers will hang up without leaving a message and immediately dial the next name on their list. SkipCalls transforms this experience by offering an intelligent, 24/7 AI response system that can qualify the lead, explain your services, and even book an appointment directly onto your calendar while you are still on the line with a lender.
By utilizing SkipCalls, mortgage professionals can protect their referral relationships and revenue streams. Instead of coming off a 20-minute underwriting call to a missed lead notification, you receive a full transcript and summary from your SkipCalls AI, showing that the prospect has already been greeted, their needs have been captured, and a follow-up has been scheduled, effectively cloning your availability.
How SkipCalls Helps Mortgage Brokers
AI Receptionist
When a lender call runs long, SkipCalls automatically intercepts the incoming borrower call through smart call forwarding, acting as your professional front-desk assistant.
Automatic Appointment Booking
To ensure you don't lose a hot lead during the spring home-buying season, SkipCalls can take the caller's information and place a meeting directly into your Google or Outlook calendar.
AI Call Summaries
After every interaction, SkipCalls sends you a brief summary and full transcript so you can prioritize follow-ups with high-value purchase leads immediately after hanging up with the bank.
Frequently Asked Questions
Will borrowers know they are talking to an AI?
SkipCalls uses advanced natural language processing that sounds like a professional human assistant, and you can even use Voice Cloning to make the AI sound like you, maintaining a high-trust personal brand.
Does SkipCalls require me to change my business phone number?
No, SkipCalls works with your existing number. You simply set up conditional call forwarding so that only missed or busy calls are handled by the AI receptionist.
Can SkipCalls handle calls after business hours?
Yes, SkipCalls provides 24/7 coverage, meaning you can capture late-night or weekend leads when competitors are unavailable, for a flat fee of $3.99 per week or $99 per year.
What happens if the borrower has a complex mortgage question?
If the SkipCalls AI cannot answer a specific question, it will politely inform the caller that you will get back to them shortly and instantly notify you via the app with the details of their inquiry.
Stop Losing $10,000 Commissions to Your Voicemail
Join thousands of mortgage brokers using SkipCalls to answer every call, book more pre-approvals, and dominate your local market. Start your 1-minute setup today for just $3.99 a week.
Related Questions
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