how do nail salons handle phone calls when both techs are in pedicures/manicures and can’t pick up?

When nail technicians are working with acrylics, gels, or soaking feet, their hands are physically occupied and often covered in chemicals or polish. Answering a ringing phone not only disrupts the client's relaxing experience but also risks ruining the service quality. In many small salons where both techs are busy, the phone simply rings out, which often results in the caller immediately dialing the next salon on Google. This creates a significant revenue leak, as most callers seeking a quick manicure or a last-minute wedding party booking will not leave a voicemail.

To solve this, modern salons use SkipCalls to bridge the gap between service and sales. By setting up call forwarding, SkipCalls picks up the line the moment a technician is unavailable. The AI receptionist can explain pricing for manicures and pedicures, check availability, and even book the appointment directly into the salon’s calendar. This keeps the technicians focused on their artistry while the business continues to grow in the background.

Using SkipCalls effectively transforms the salon's phone line into a 24/7 automated booking desk. Even after-hours or during peak prom and wedding seasons, the AI ensures that every 'broken nail emergency' or group booking inquiry is handled professionally. This automated system typically saves a salon owner 5 to 15 hours of phone time per week while capturing hundreds of dollars in otherwise lost revenue.