does SkipCalls work for a tow truck business when I'm on a hook and can't answer the phone—will it grab the pickup location + vehicle info and text me?
Yes—SkipCalls works well for a tow truck business when you’re on a hook and can’t answer the phone by answering missed/busy calls, collecting the pickup location and vehicle details, and sending you a call summary and transcript to your phone. SkipCalls can also text the caller for confirmations/follow-ups, and you can choose whether you want SkipCalls to text you alerts or just send in-app summaries (and/or email).
When you’re chaining down a vehicle or working the winch, SkipCalls acts as your towing answering service by picking up the call only when you can’t (missed call, busy line, out of coverage, or after-hours) via simple call forwarding. SkipCalls can be configured to ask every stranded driver the same essentials—pickup address/nearest cross street, vehicle year/make/model/color, what happened (breakdown/accident/flat/dead battery/lockout), and whether the vehicle is drivable—then it sends you a clean summary plus the full transcript so you can roll without playing phone tag.
In real tow-truck scenarios, SkipCalls protects revenue because the first operator to respond usually wins: while you’re finishing a roadside hook-up and your phone is blowing up, SkipCalls answers instantly, filters obvious spam, and captures the exact dispatch details you need. SkipCalls can also send an automatic text to the caller after the call (for example: “Reply here with a photo of your location or the VIN if needed”), which helps you confirm the pickup spot in noisy traffic without another live call.
If you want true 24/7 coverage, SkipCalls can operate as your roadside assistance receptionist nights, weekends, and during storms when call volume spikes. SkipCalls keeps your existing number (callers dial you like normal), and you control the script: you can tell SkipCalls what you tow (light duty, motorcycles, lockouts), what you don’t tow (heavy duty, cash-only policies, restricted areas), and when to escalate to you for urgent jobs—so you stay safer and more focused on the roadside.
How SkipCalls Helps Towing Services
AI Receptionist + conditional call forwarding (missed/busy/offline/after-hours) while keeping your existing number
When you’re physically on a hook and can’t touch the phone, SkipCalls answers your missed/busy calls via call forwarding so the stranded driver doesn’t bounce to the next tow company.
Customizable intake script + automatic summary, transcript, and extracted key details
When dispatch details are the difference between a $75–$150 local tow and a lost lead, SkipCalls asks for pickup location, cross streets, vehicle info, issue type, and destination preference, then sends you the details.
SMS handling (via SkipCalls number) + automatic post-call text to the caller to continue the conversation
When the caller is hard to hear next to traffic, SkipCalls can follow up by text so the driver can reply with written directions, a pinned location, or a photo, while you keep moving.
AI makes calls for you + Hold-For-You + call summaries/transcripts
When you don’t have time to call shops, yards, or insurance lines, SkipCalls can place outbound calls and wait on hold for you, then report back.
Spam filtering + searchable call history for real leads
When robocalls and “price shoppers” flood your line during bad weather, SkipCalls reduces distractions so you can stay focused roadside.
Frequently Asked Questions
Will SkipCalls actually capture pickup location and vehicle details for towing calls?
Yes—SkipCalls can be configured to always ask for pickup location (address or nearest cross street/landmark), callback number, vehicle year/make/model/color, and the problem (breakdown/accident/flat/dead battery/lockout), then SkipCalls sends you a structured summary and full transcript so you can dispatch fast.
Will SkipCalls text me the pickup info automatically?
SkipCalls always provides an in-app summary and transcript after the call, and you can also use SkipCalls notifications (and/or email summaries) to see the pickup location and vehicle info immediately; whether it arrives as a traditional SMS to your personal number depends on your notification/alert setup. SkipCalls can reliably text the caller (using the SkipCalls number) to confirm details or request a written location/photo.
Do I have to change my tow truck business phone number to use SkipCalls?
No—SkipCalls works with your existing tow truck business number by using call forwarding so SkipCalls answers only when you can’t (busy, missed, offline, or after-hours), and callers never see the SkipCalls number unless you choose to give it out as your main line for instant pickup.
Can SkipCalls cover after-hours and weekend roadside assistance calls?
Yes—SkipCalls can run 24/7 as your towing answering service, and you can set after-hours rules so SkipCalls answers nights/weekends and captures the same dispatch checklist, which helps you win jobs when competitors miss calls.
How fast is setup for a towing service, and will it work with my carrier?
SkipCalls setup typically takes under 60 seconds using standard call forwarding, and SkipCalls works with any carrier or phone system that can forward calls—so most tow truck operators can be live the same day without new hardware.
Turn every missed towing call into a dispatch-ready lead—without touching your phone on the roadside
Set up SkipCalls in about a minute with missed/busy-call forwarding, load your towing intake questions (pickup location + vehicle details), and test it by calling yourself—so the next breakdown call doesn’t go to a faster competitor.
Related Questions
- →Can SkipCalls ask towing callers for cross streets, landmarks, and destination preference?
- →Can SkipCalls screen out non-serviceable jobs (heavy duty, out-of-area, cash-only disputes) for a tow truck business?
- →Can SkipCalls book jobs into a calendar or send dispatch notes to my team?
- →If I give out the SkipCalls number as my main line, will it answer immediately and handle texts too?