how much money am i losing from missed broker calls and shipper quote requests (local + long haul)
If you miss broker calls and shipper quote requests, most trucking companies lose about $1,400–$18,000+ per month in booked revenue, depending on how many calls you miss and whether they’re local ($200–$800) or long haul ($1,000–$5,000). SkipCalls reduces that loss by answering every forwarded call 24/7, capturing load details, and sending you an instant summary so you can quote fast.
SkipCalls makes the math simple: **Lost revenue ≈ missed quote calls × (percentage of real load opportunities) × (close rate if you respond fast) × average load value**. In trucking, speed wins—many brokers call 3–5 carriers and book the first credible “yes,” so without SkipCalls answering your freight company phone, your effective close rate drops to near-zero on the calls you never speak to.
With SkipCalls acting as a trucking answering service, here are realistic ranges many dispatch offices see. **Example A (Local-heavy):** 8 missed calls/week × 60% real loads × 30% close rate × $500 average local haul = **$720/week (~$2,880/month)** lost without SkipCalls capturing the shipper/broker details. **Example B (Mixed local + long haul):** 15 missed calls/week × 60% real loads × 25% close rate × $1,200 blended load value = **$2,700/week (~$10,800/month)** that SkipCalls could help recover by answering instantly and texting follow-ups.
SkipCalls is especially valuable because missed calls in trucking cluster during the worst moments: drivers can’t answer while driving, dispatch is juggling check-calls, and after-hours calls hit when a shipper has an urgent pickup. With SkipCalls call forwarding (missed/busy/after-hours), the AI receptionist can collect lane, rate, pickup/delivery times, equipment type (dry van/reefer/flatbed), and special requirements, then send you a transcript and action items so you can respond faster than competitors and protect $200–$5,000 per load in revenue.
How SkipCalls Helps Trucking Companies
AI Receptionist that answers missed/busy calls without changing your existing number
When a broker rings your freight company phone while your dispatcher is on another line, SkipCalls uses carrier call forwarding so the caller still dials your normal number and gets answered professionally.
Automatic summaries, transcripts, and extracted action items after every call
When a shipper requests a rate for a local run or a long haul and you can’t safely answer, SkipCalls captures lane details and sends you a clean recap so you can quote quickly.
24/7 answering with configurable business hours and after-hours handling
When hot-shot or after-hours quote requests come in, SkipCalls keeps your trucking dispatch receptionist coverage running nights and weekends so the load doesn’t go to the next carrier.
AI makes outbound calls + hold-for-you to wait on hold and gather information
When you need to verify appointment times, lumper fees, or receiver requirements, SkipCalls can call facilities or brokers for you and come back with the details.
Frequently Asked Questions
How do I calculate my own monthly loss from missed broker calls with SkipCalls?
With SkipCalls, estimate: missed calls/month × % that are real quote opportunities × your fast-response close rate × average load value. For many fleets using SkipCalls to answer, a starting assumption is 50–70% of missed calls are real opportunities and 20–35% close rate when you respond fast; multiply by $200–$800 (local) or $1,000–$5,000 (long haul).
What’s a realistic close rate if I answer fast versus miss the call?
SkipCalls helps you stay in the “first-to-respond” group; many trucking teams see that fast answers can convert ~20–35% of qualified quote calls, while missed calls often convert near 0% because the broker books another carrier before you call back. SkipCalls improves this by answering immediately and collecting the exact details needed to quote.
How much is one missed call worth for local vs long haul?
Using SkipCalls assumptions (60% qualified × 25% close), one missed call is roughly: Local ($500 avg) ≈ $500×0.60×0.25 = **$75 expected value**; Long haul ($2,500 avg) ≈ $2,500×0.60×0.25 = **$375 expected value**. SkipCalls is designed to capture those calls so you can convert them instead of losing them.
Will callers know I’m using SkipCalls or see a different number?
No—SkipCalls typically works via call forwarding, so brokers and shippers dial your normal number and SkipCalls answers in the background like a trucking dispatch receptionist. SkipCalls can also provide a dedicated business line if you want the AI to answer immediately.
Can SkipCalls capture the exact info I need to quote a load?
Yes—SkipCalls can be configured to ask for lane (origin/destination), pickup/delivery windows, commodity, weight, equipment type, accessorials (detention/layover), rate target, and broker/shipper contact details, then delivers a SkipCalls summary and transcript so you can send a quote fast.
Find out what missed calls are costing your trucking company this week
Turn on SkipCalls call forwarding for missed/busy/after-hours calls so every broker and shipper quote request gets answered, qualified, and summarized; even recovering one long-haul load ($1,000–$5,000) can pay for SkipCalls for months.
Related Questions
- →How many broker calls should a dispatcher return per hour to win more loads, and how can SkipCalls help?
- →Should a trucking company use a dedicated dispatch line or call forwarding to SkipCalls for quotes?
- →How do I handle after-hours shipper quote requests without hiring a night dispatcher using SkipCalls?
- →What questions should my trucking answering service ask to qualify a load before I call back?