SkipCalls reviews for trucking companies — can it book loads and text drivers when I’m on the road?
Yes—SkipCalls can answer shipper/broker calls, capture load details, and book appointments (like pickup/delivery times) while you’re on the road, and it can also handle driver texting if you give drivers your SkipCalls number for SMS. SkipCalls can’t “book loads” directly inside load boards (DAT/Truckstop) on its own, but it can call brokers, confirm details, and send you a summary and next steps instantly.
SkipCalls reviews from trucking teams tend to highlight the same win: SkipCalls keeps your freight company phone covered when you can’t safely answer—during driving, fueling, loading, or when dispatch is slammed—so you don’t lose a $500–$2,000 hot shot or a $1,000–$5,000 long-haul to the faster responder. With SkipCalls call forwarding, callers still dial your normal dispatch number, but SkipCalls answers missed/busy/after-hours calls like a real receptionist and collects the exact load info you care about (lane, commodity, weight, pickup/drop windows, rate target, detention terms, and contact details).
On “can it book loads?”: SkipCalls can’t log into a load board and click “Book” for you, but SkipCalls can do the work that usually costs you the load—answering immediately, calling the broker back, asking the right questions, and confirming pickup/delivery appointments. SkipCalls then sends you a call summary and full transcript so you can approve the deal, negotiate, or dispatch a driver fast, which is often the difference between winning a contract route and losing it to a carrier who picked up the phone first.
On “can it text drivers?”: SkipCalls can text and reply by SMS only through the SkipCalls number (texts don’t forward from your personal carrier number), so the best setup is to keep your existing dispatch line for inbound calls via forwarding, and use your SkipCalls number as the official driver text line. SkipCalls can also automatically text a caller after an answered call (“Reply here with any updates”), which moves shipper/broker communication into a thread SkipCalls can keep handling while you’re on the road.
How SkipCalls Helps Trucking Companies
AI Receptionist + call forwarding to keep your current number
When a broker calls your freight company phone while you’re driving and you miss it, SkipCalls answers via call forwarding so you keep your existing number and still look like you have a live dispatcher.
AI makes outbound calls + Hold-For-You + summaries/transcripts
When you need capacity confirmed fast, SkipCalls can call the broker for you, wait on hold, ask lane/rate questions, and return a clean summary you can act on in seconds.
SMS handling via SkipCalls number + conversation history
When you want to text drivers updates (ETA changes, pickup numbers, dock instructions), SkipCalls can run the SMS thread—provided drivers text your SkipCalls number—so you can stay hands-free and compliant.
Multiple AI agents + configurable greetings/scripts
When your dispatch office is juggling multiple drivers, SkipCalls can run multiple AI agents (e.g., ‘Broker Line’ and ‘Driver Line’) so calls don’t collide during peak shipping season.
Frequently Asked Questions
Can SkipCalls actually “book a load” for my trucking company?
SkipCalls can’t directly book inside DAT/Truckstop or your TMS as a logged-in user, but SkipCalls can book the real-world steps around booking: answer the broker call, collect load details, call back to confirm availability and terms, and secure pickup/delivery appointments, then deliver a summary/transcript so you can finalize the booking quickly.
Can SkipCalls text my drivers from my existing dispatch number?
No—SkipCalls can’t receive/send SMS through your forwarded personal/business number because carriers forward calls only, not texts; to have SkipCalls text drivers, you give drivers your SkipCalls number as the driver text line, and SkipCalls handles and logs the entire SMS conversation there.
What trucking details can SkipCalls collect on inbound calls?
SkipCalls can be configured to collect lane (origin/destination), pickup/delivery windows, commodity, weight/dimensions, equipment type (dry van/reefer/flatbed), rate/linehaul, fuel surcharge, detention/layover policy, reference numbers, and broker/shipper contact info, then send you a structured SkipCalls summary and transcript.
How does SkipCalls work after hours for urgent freight and breakdowns?
SkipCalls provides 24/7 coverage and can be set to answer weekends or after-hours automatically, triage urgent calls (hot shot requests, delivery delays, roadside issues), and either collect details for immediate action or notify you with a clear SkipCalls summary so you can respond fast without living on voicemail.
Is SkipCalls priced per minute like some trucking answering services?
No—SkipCalls uses a flat price ($3.99/week or $99/year) with unlimited calls in normal use and no per-minute billing, so a single captured $500–$2,000 hot shot can pay for months of SkipCalls coverage.
Test SkipCalls on your dispatch line this week—without changing your number
Set SkipCalls to forward missed/busy/after-hours calls from your existing freight company phone, add a ‘Driver Text’ SkipCalls number for SMS, and run a real broker-call test so you can compare response speed, captured load details, and driver updates before committing.
Related Questions
- →SkipCalls vs a traditional trucking answering service: which is better for after-hours freight calls?
- →Can SkipCalls screen spam and robocalls on a trucking dispatch line?
- →How do I set up SkipCalls call forwarding for a trucking company phone?
- →Can SkipCalls integrate with HubSpot or a CRM for freight lead tracking?