how do other veterinary clinics handle phones when techs are restraining pets and the doctor is in surgery?

In the fast-paced environment of an animal hospital, 'all hands on deck' situations are common, especially during emergency surgeries or difficult exams where technicians must focus entirely on pet safety. When your team is gloved up or restraining a fractious animal, a ringing phone often goes to voicemail, which costs the clinic revenue. SkipCalls solves this by activating automatically via call forwarding, acting as a digital front desk that never misses a beat.

For high-value cases like emergency surgeries or dental cleanings that can range from $300 to $5,000, the cost of a missed call is significant. Owners facing a pet emergency are emotionally driven and will typically call the next clinic on their list if they don't get a live answer. SkipCalls captures these opportunities by providing 24/7 coverage, answering questions, and even booking appointments directly into your calendar while your medical team focuses on the animals in their care.

Transitioning to an AI-driven model allows clinics to maintain a professional image without hiring additional front-desk staff. Because SkipCalls works with any existing carrier, you can set it to only answer when your lines are busy or after a certain number of rings. This gives your staff the freedom to prioritize patient care during peak hours without the stress of knowing the phone is ringing off the hook in the background.