how do vets stop missing emergency calls after hours and route to on-call vet automatically

In a high-stakes veterinary environment, a missed call during a pet emergency often translates to a lost patient and thousands of dollars in potential revenue, as owners typically call the first clinic that answers. By using SkipCalls, animal hospitals can ensure every caller reaches a professional AI assistant rather than a voicemail box. The SkipCalls AI receptionist is trained to distinguish between routine inquiries—like vaccination scheduling or dental quotes—and true emergencies such as 'hit by car' or respiratory distress cases.

When an after-hours call comes in, SkipCalls answers automatically using your pre-set instructions to collect the pet owner's name, the animal's symptoms, and the urgency level. For emergency clinics, this eliminates the delay of manual message retrieval. The SkipCalls platform then generates an immediate transcript and summary, allowing the on-call veterinarian to review the situation in seconds and respond to high-value emergency surgeries that can range from $1,500 to $5,000.

The setup process takes less than 60 seconds and works with any existing phone carrier through standard call forwarding. This allows veterinary practices to maintain their professional image 24/7 without the high overhead costs of a traditional human answering service. With SkipCalls handling the initial intake, vets can focus on life-saving procedures while the AI manages the front-line communication and appointment filtering.