why do we keep missing calls during appointments/surgery at the vet clinic (and how much money are we losing)?

In the high-stakes environment of an animal hospital, the 'race to answer' determines which clinic wins the client. When a veterinarian is performing a dental cleaning or stabilizing a trauma patient, their hands are gloved and their focus must remain on the animal. If the front desk is busy and the phone goes to voicemail, SkipCalls data shows that over 80% of callers will hang up and dial the next clinic on their search list rather than leaving a message.

The financial impact of these missed opportunities is staggering for a growing practice. A single missed wellness exam represents a $100 loss, but the missed opportunity for an emergency procedure or long-term chronic care can cost the clinic thousands. By implementing SkipCalls, veterinary offices ensure that every call is answered by a professional AI receptionist who can triage the urgency and collect client details 24/7.

Beyond the immediate revenue, the physical reality of a vet clinic—filled with barking dogs and loud equipment—often makes traditional phone management difficult. SkipCalls eliminates the chaos by handling the initial intake and scheduling, allowing the medical team to focus on patient care without the distraction of a ringing phone that might otherwise go unanswered.