How Smart SMS Auto-Replies Work
From incoming text to personalized reply in seconds.
Customer texts your business number
Any incoming SMS to your SkipCalls number is instantly routed to the AI agent for processing.
AI pulls context from your knowledge base
The agent searches your uploaded docs, FAQs, pricing info, and business rules to find the most relevant answer.
Contact info and history enrich the reply
If the sender is a known contact, the AI uses their name, past interactions, and preferences to personalize the response.
Personalized reply sent in seconds
A natural, accurate text message is sent back — no templates, no generic "we'll get back to you" filler.
Not Your Average Auto-Reply
AI that actually understands your business and your customers.
Knowledge-Base Powered
Every reply is grounded in your actual business information. Upload docs, FAQs, or pricing — the AI uses them to answer accurately.
Instant Response Time
Replies go out in under 10 seconds. No more missed leads because you were busy or it was after hours.
Context-Aware Intelligence
The AI understands conversation history, contact details, and your business goals to craft replies that actually move things forward.
Always On, Always Accurate
Nights, weekends, holidays — your text line never goes dark. Customers get real answers, not voicemail or silence.
Frequently Asked Questions
How does the AI know what to reply?
The AI pulls from your uploaded knowledge base — documents, FAQs, pricing sheets, business rules, and any other context you provide. It also considers the sender's contact info and conversation history to personalize each response. You control what it knows.
Are these just canned template messages?
No. Every reply is generated fresh by the AI based on the specific question asked and your business context. There are zero pre-written templates. Each response is unique, natural, and tailored to the conversation.
What happens if the AI can't answer a question?
If the AI doesn't have enough information in your knowledge base, it will let the customer know and offer to connect them with you directly. You can configure fallback behavior — such as forwarding to your phone, taking a message, or scheduling a callback.
Can I control what the AI says?
Absolutely. You set the tone, boundaries, and business rules through your agent configuration. The AI follows your instructions — it won't make promises you can't keep or share information you haven't authorized.
Does it work outside business hours?
Yes — that's one of the biggest advantages. The AI responds 24/7, including nights, weekends, and holidays. You can also configure different behavior for business hours vs. after hours if you prefer.
Is SMS auto-reply included in my plan?
Yes. Smart SMS auto-replies are included in the $199/year plan. There are no extra per-message fees for AI-generated responses.