Call Forwarding Guide
How to Forward Calls from Comcast VoiceEdge
Optimizing your business workflow is easy when you route your Comcast VoiceEdge calls to SkipCalls. This guide helps you set up seamless call forwarding so our AI assistant can handle your inquiries 24/7.
Connect Comcast VoiceEdge
- 1
Login at business.comcast.com
- 2
Navigate to voice management portal
- 3
Set up call forwarding to: your SkipCalls number
- 4
Save changes
Troubleshooting
- •Ensure the VoiceEdge Select or VoiceEdge Desktop App is updated to the latest version to access all forwarding features.
- •Check the VoiceEdge portal to verify that Do Not Disturb is disabled, as it can override your forwarding settings.
- •Confirm your specific VoiceEdge seat has the proper permissions enabled for external call forwarding through your account administrator.
- •If calls are dropping, verify that you have entered the full ten-digit SkipCalls number without extra spaces or characters.
Frequently Asked Questions
Does Comcast VoiceEdge charge extra for call forwarding?
Most Comcast VoiceEdge plans include call forwarding as a standard feature, though you should check your specific agreement for usage-based minute charges.
Can I forward calls to SkipCalls after hours only?
Yes, you can use the Comcast VoiceEdge portal to schedule specific times for call forwarding or use the Call Forwarding Selective feature.
How do I turn off call forwarding back to my Comcast line?
You can deactivate forwarding instantly through the Comcast Business portal or by using the VoiceEdge desktop and mobile applications.
Will my SkipCalls AI answer if my Comcast line is busy?
Yes, by setting up Call Forwarding Busy in your VoiceEdge settings, any calls received while you are on the line will go directly to your AI assistant.
Ready to forward your Comcast VoiceEdge calls?
Set up SkipCalls in minutes. Your AI receptionist answers every call 24/7 — no missed leads, no voicemail tag.
