Call Forwarding Guide
How to Forward Calls from Cox
Connect your Cox landline or voice service to SkipCalls to ensure every customer inquiry is handled instantly by our AI. This simple setup allows you to forward calls in under five minutes, giving your business professional 24/7 coverage without the need for a manual receptionist.
Forwarding Codes
Open your phone's dialer, enter the activation code, and press Call. Replace your SkipCalls number with the number from your SkipCalls app.
| Forward Type | Activate | Deactivate |
|---|---|---|
All Calls Every incoming call goes to SkipCalls | *72•••• | *73 |
When Busy Forwards when you're on another call | *91•••• | *91 |
No Answer Forwards if you don't pick up within a few rings | *92•••• | *93 |
Replace •••• with your SkipCalls phone number (found in the app under Settings).
Troubleshooting
- •Verify that your Cox Voice plan includes the Call Forwarding feature, as some legacy cable bundles may require it to be enabled by support.
- •If the dial code does not work immediately, listen for a series of short tones or a confirmation message before hanging up.
- •Ensure that any 'Do Not Disturb' or 'Selective Call Acceptance' settings are disabled, as these can override your forwarding rules.
- •Double-check that you are dialing the SkipCalls destination number correctly, including the full 10-digit sequence with the area code.
- •If you are using a Cox business line, try accessing the Voice Manager portal to toggle forwarding if the handset codes are restricted.
Frequently Asked Questions
Does Cox charge extra for call forwarding?
Most Cox Voice and business plans include call forwarding at no additional monthly cost, though standard airtime or long-distance rates may apply depending on your specific package.
How do I stop forwarding my Cox calls back to normal?
You can deactivate forwarding at any time by dialing the specific disable code—typically *73—from your Cox handset and waiting for the confirmation tone.
Can I manage my Cox call forwarding settings remotely?
Yes, Cox customers can typically manage their call forwarding preferences through the Cox Voice Tools website or the MyAccount app if they are away from their primary phone.
Will my Cox phone ring before the AI answers?
If you use 'Unconditional' forwarding, the call goes straight to SkipCalls; however, if you choose 'No Answer' forwarding, your phone will ring several times before the AI takes over.
Ready to forward your Cox calls?
Set up SkipCalls in minutes. Your AI receptionist answers every call 24/7 — no missed leads, no voicemail tag.
