Call Forwarding Guide
How to Forward Calls from Metro by T-Mobile
If you use Metro by T-Mobile, you can forward your calls to SkipCalls so an AI answering service can answer for you 24/7. Before dial codes will work, Metro typically requires call forwarding to be enabled as an add-on on your line. Once it’s active, setup takes just a few minutes.
Forwarding Codes
Open your phone's dialer, enter the activation code, and press Call. Replace your SkipCalls number with the number from your SkipCalls app.
| Forward Type | Activate | Deactivate |
|---|---|---|
All Calls Every incoming call goes to SkipCalls | **21*••••# | ##21# |
When Busy Forwards when you're on another call | **67*••••# | ##67# |
No Answer Forwards if you don't pick up within a few rings | **61*••••# | ##61# |
Replace •••• with your SkipCalls phone number (found in the app under Settings).
Metro requires the Call Forwarding add-on ($1/mo) enabled on your line before codes will work. Enable it in the MyMetro app under Account → Add-ons, or call 611. If codes still fail, call 1-888-863-8768 and ask to enable conditional forwarding to your SkipCalls number.
Troubleshooting
- •Enable the Call Forwarding add-on for your Metro by T-Mobile line first—open the MyMetro app and check Account → Add-ons, or call 611 to have support add it.
- •If forwarding codes don’t work after enabling the add-on, restart your phone and try again; Metro features sometimes won’t activate until the line refreshes.
- •Confirm you’re dialing the code from the Metro line you want to forward (especially if you have multiple lines on the same account).
- •If you can only forward all calls but not missed/busy/unanswered calls, ask Metro support to enable “conditional call forwarding” to your SkipCalls number for your line.
- •If support can’t enable it through standard steps, call 1-888-863-8768 and ask them to enable conditional forwarding to your SkipCalls destination number.
Frequently Asked Questions
Do I need anything enabled on Metro by T-Mobile before call forwarding will work?
Yes. Metro typically requires the Call Forwarding add-on to be enabled on your line before dial codes will activate. You can usually enable it in the MyMetro app under Account → Add-ons or by calling 611.
Can I forward Metro by T-Mobile calls to SkipCalls (an AI answering service)?
Yes. Metro call forwarding can route your incoming calls to your SkipCalls number, and SkipCalls will answer and handle calls 24/7.
Will call forwarding work on any Metro phone (Android or iPhone)?
In most cases, yes—call forwarding is a network feature tied to your Metro line, not a specific device. If your phone’s settings menu doesn’t show forwarding options, using Metro’s dial codes (once the add-on is enabled) usually works.
How do I turn off call forwarding on Metro by T-Mobile?
You can disable forwarding using Metro’s call forwarding controls (dial codes or phone settings, depending on what you enabled). If it won’t turn off or keeps reappearing, contact Metro support and ask them to remove call forwarding or conditional forwarding from your line.
Does Metro by T-Mobile charge extra for call forwarding?
Metro may require a call forwarding add-on or feature change to use forwarding on your line. Check your MyMetro account add-ons or confirm with support before setting it up.
Need more help? Check our detailed help article for Metro by T-Mobile.
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