SkipCalls
Metro by T-Mobile logo

Updated

Metro by T-Mobile Call Forwarding Codes

Quick answer: to forward all Metro by T-Mobile calls, dial **21*number# and press Call. To turn call forwarding off, dial ##21#. To check whether forwarding is on, dial *#21#.

If you use Metro by T-Mobile, you can forward your calls to SkipCalls so an AI answering service can answer for you 24/7. Before dial codes will work, Metro typically requires call forwarding to be enabled as an add-on on your line. Once it’s active, setup takes just a few minutes.

All Metro by T-Mobile call forwarding codes

Open your phone's dialer, enter the code, and press Call. Replace number with the 10-digit number you want calls sent to — no spaces or dashes.

Metro by T-Mobile call forwarding codes
Forward typeTurn onTurn offCheck status
All calls
Every incoming call is forwarded
**21*number###21#*#21#
When busy
Forwards when you're on another call
**67*number###67#*#67#
No answer
Forwards if you don't pick up within a few rings
**61*number###61#*#61#
Unreachable
Forwards when your phone is off or has no signal
**62*number###62#*#62#

Generate your exact Metro by T-Mobile code

Enter your SkipCalls number. It stays in this browser and is not submitted.

Activate forwarding

Enter a complete phone number

Turn forwarding off

##61#

How to set up call forwarding on Metro by T-Mobile

  1. 1

    Open the Phone app on your Metro by T-Mobile phone. On a landline, lift the handset and wait for a dial tone.

  2. 2

    Dial **21*number#, replacing "number" with the 10-digit number you want calls sent to. No spaces or dashes.

  3. 3

    Press Call. Wait for the confirmation message or tone, then hang up.

  4. 4

    Dial *#21# to confirm forwarding is on, or call your Metro by T-Mobile number from another phone.

How to turn off Metro by T-Mobile call forwarding

Dial the code for the forwarding you want to stop and press Call. Calls ring your Metro by T-Mobile phone again right away.

  • Stop forwarding all calls##21#
  • Stop busy forwarding##67#
  • Stop no-answer forwarding##61#
  • Stop unreachable forwarding##62#
  • Cancel every forwarding rule at once##002#

Turn on Metro by T-Mobile call forwarding in phone settings

Prefer menus over dial codes? Both phones support forwarding on Metro by T-Mobile without dialing anything.

iPhone

  1. Open Settings → Apps → Phone (older iOS: Settings → Phone).
  2. Tap Call Forwarding and switch it on.
  3. Tap Forward To, enter the 10-digit number, and go back to save.

iPhone settings only forward all calls. Use the dial codes above for busy or no-answer forwarding.

Android (Samsung, Pixel)

  1. Open the Phone app → ⋮ → Settings.
  2. Samsung: Supplementary services → Call forwarding. Pixel: Calls or Calling accounts → Call forwarding.
  3. Pick always, when busy, when unanswered, or when unreachable, enter the number, and tap Enable.
If Metro rejects a code, open MyMetro → My Account → Add Services and look for Call Forwarding. If it isn’t there, call 611 and ask Metro to enable forwarding to your SkipCalls number.

Metro by T-Mobile call forwarding not working?

  • •Enable the Call Forwarding add-on for your Metro by T-Mobile line first—open the MyMetro app and check Account → Add-ons, or call 611 to have support add it.
  • •If forwarding codes don’t work after enabling the add-on, restart your phone and try again; Metro features sometimes won’t activate until the line refreshes.
  • •Confirm you’re dialing the code from the Metro line you want to forward (especially if you have multiple lines on the same account).
  • •If you can only forward all calls but not missed/busy/unanswered calls, ask Metro support to enable “conditional call forwarding” to your SkipCalls number for your line.
  • •If support can’t enable it through standard steps, call 1-888-863-8768 and ask them to enable conditional forwarding to your SkipCalls destination number.

Metro by T-Mobile call forwarding FAQ

Do I need anything enabled on Metro by T-Mobile before call forwarding will work?
Yes. Metro typically requires the Call Forwarding add-on to be enabled on your line before dial codes will activate. You can usually enable it in the MyMetro app under Account → Add-ons or by calling 611.
Can I forward Metro by T-Mobile calls to SkipCalls (an AI answering service)?
Yes. Metro call forwarding can route your incoming calls to your SkipCalls number, and SkipCalls will answer and handle calls 24/7.
Will call forwarding work on any Metro phone (Android or iPhone)?
In most cases, yes—call forwarding is a network feature tied to your Metro line, not a specific device. If your phone’s settings menu doesn’t show forwarding options, using Metro’s dial codes (once the add-on is enabled) usually works.
How do I turn off call forwarding on Metro by T-Mobile?
You can disable forwarding using Metro’s call forwarding controls (dial codes or phone settings, depending on what you enabled). If it won’t turn off or keeps reappearing, contact Metro support and ask them to remove call forwarding or conditional forwarding from your line.
Does Metro by T-Mobile charge extra for call forwarding?
Metro may require a call forwarding add-on or feature change to use forwarding on your line. Check your MyMetro account add-ons or confirm with support before setting it up.
Need more help? Check our detailed help article for Metro by T-Mobile.

Call forwarding codes for other carriers

See the full list of call forwarding codes by carrier.

Ready to forward your Metro by T-Mobile calls?

Set up SkipCalls in minutes. Your AI receptionist answers every call 24/7 — no missed leads, no voicemail tag.

Download on the App StoreGet it on Google PlaySTART ONWeb App

Want the exact dialer string? Use the call forwarding code generator.