Call Forwarding Guide
How to Forward Calls from Ooma Office
Forwarding your Ooma Office calls to SkipCalls ensures every customer interaction is handled by our 24/7 AI answering service. This quick setup allows you to focus on your business while our intelligent assistant manages your incoming inquiries and appointments.
Forwarding Codes
Open your phone's dialer, enter the activation code, and press Call. Replace your SkipCalls number with the number from your SkipCalls app.
| Forward Type | Activate | Deactivate |
|---|---|---|
All Calls Every incoming call goes to SkipCalls | *72••••# | *74 |
Replace •••• with your SkipCalls phone number (found in the app under Settings).
Troubleshooting
- •Verify that your Ooma Office extension has external forwarding permissions enabled in the Manager portal.
- •Check that you have entered your 10-digit SkipCalls number correctly without any prefix characters like +1.
- •Ensure that 'Ring Groups' or 'Virtual Receptionist' settings are not overriding your individual extension's forwarding rules.
- •Test your connection by calling your Ooma number from a separate device to confirm the AI assistant answers as expected.
Frequently Asked Questions
Does Ooma Office charge extra for call forwarding?
Ooma Office generally includes call forwarding as a standard feature, but forwarded calls may count toward your monthly minute usage depending on your service tier.
Can I schedule forwarding to SkipCalls for after-hours only?
Yes, you can use the Ooma Office Manager to set up time-based routing, sending calls to the AI assistant only during evenings or weekends.
How do I disable call forwarding and return to normal service?
You can turn off forwarding instantly through the Ooma Office mobile app or the online dashboard by toggling the call forwarding status to 'Off'.
Will my Ooma desk phone still ring if I enable forwarding?
This depends on your configuration; you can choose 'Sequential' to ring your phone first or 'Always' to send calls directly to SkipCalls.
Ready to forward your Ooma Office calls?
Set up SkipCalls in minutes. Your AI receptionist answers every call 24/7 — no missed leads, no voicemail tag.
