Call Forwarding Guide
How to Forward Calls from Strata Network
Need your Strata Network calls answered when you’re busy or after hours? With call forwarding, you can send incoming calls to SkipCalls, an AI answering service that answers 24/7 and captures the details for you. Setup typically takes under 5 minutes once you have your SkipCalls forwarding number ready.
Forwarding Codes
Open your phone's dialer, enter the activation code, and press Call. Replace your SkipCalls number with the number from your SkipCalls app.
| Forward Type | Activate | Deactivate |
|---|---|---|
All Calls Every incoming call goes to SkipCalls | *72•••• | *73 |
When Busy Forwards when you're on another call | *90•••• | *91 |
No Answer Forwards if you don't pick up within a few rings | *92•••• | *93 |
Replace •••• with your SkipCalls phone number (found in the app under Settings).
Troubleshooting
- •No dial tone or codes don’t work: Confirm you’re using Strata Network’s star-code call forwarding from the Strata line (not a third-party app), and try again after hanging up and waiting 10–15 seconds.
- •Forwarding won’t enable from a business phone system: If your Strata Network service is tied to a hosted PBX or on-premise phone system, call forwarding may need to be set at the system/portal level (or by an admin) rather than by dialing star codes.
- •Calls forward but go to voicemail first: Check your ring delay / call handling settings on Strata Network voice service (or your PBX). Reduce the number of rings before voicemail so calls reach SkipCalls sooner.
- •Forwarding works for some calls but not others: Verify whether you have selective forwarding, simultaneous ring, spam blocking, or anonymous call rejection enabled—these features can change which calls are forwarded.
- •Can’t turn forwarding off: Use the correct deactivation code for the forwarding type you enabled (unconditional vs busy/no-answer). If it persists, reboot the handset/ATA (if applicable) and contact Strata Network support to clear the feature on the line.
Frequently Asked Questions
Will call forwarding work on Strata Network landlines and VoIP lines?
Usually, yes. Strata Network supports call forwarding via dial codes on many lines, but if your service is part of a business phone system, the forwarding setting may need to be changed in the system’s admin portal instead.
Does Strata Network charge extra for call forwarding?
It can, depending on your plan and how forwarding is implemented (especially if forwarded calls are treated like outbound calls). Check your Strata Network service details to confirm whether forwarded minutes or feature fees apply.
Can I forward Strata Network calls to SkipCalls 24/7 or only after hours?
You can do either. Use always-on (unconditional) call forwarding to send all calls to SkipCalls, or use no-answer/busy forwarding (or your phone system schedule) to route calls to SkipCalls only when you don’t pick up or outside business hours.
How do I stop forwarding and return calls to my Strata Network phone?
Disable the same forwarding mode you enabled (for example, turn off unconditional forwarding if that’s what you set). If you’re unsure which mode is active, try disabling each forwarding type or ask Strata Network support to confirm what’s enabled on your line.
Will my caller still see my business number when calls are forwarded to SkipCalls?
In most cases, yes—the caller dials your Strata Network number, and the call is routed to SkipCalls. If your setup involves a PBX or other call routing, caller ID behavior can vary, but SkipCalls will still answer and handle the call.
Ready to forward your Strata Network calls?
Set up SkipCalls in minutes. Your AI receptionist answers every call 24/7 — no missed leads, no voicemail tag.
