Peachtree General Insurance Group
Increased Lead Capture and Reclaimed Productivity
Capturing New Quotes in a 24/7 Market
Peachtree General Insurance was struggling to maintain a competitive edge in the fast-paced Atlanta market. With a small team of four, the agents were often tied up on the phone with claims adjustments or policy renewals, leaving new quote inquiries to go to voicemail. In the insurance world, if a prospective client doesn't reach a person immediately, they simply move to the next agency on the list. Furthermore, the agency was being bombarded by nearly 30 spam calls a day, which interrupted deep-focus work and made it difficult for the staff to prioritize actual client needs. They also lacked a reliable way to handle the growing Spanish-speaking population in their local area without hiring a full-time bilingual receptionist.
- ×Missing new quote requests during the morning and afternoon rush
- ×Spam calls distracting producers from closing high-value policies
- ×Unable to provide professional support for Spanish-speaking prospects after hours
- ×Difficulty tracking lead details from messy handwritten notes and voicemails
Full-Service Coverage for Every Call
The agency implemented SkipCalls to act as their first line of defense. By setting up simple call forwarding, they ensured that every call was greeted by a professional AI receptionist. The AI was configured to screen for spam, handle basic intake for new insurance quotes, and schedule follow-up appointments directly on the agents' calendars.
Setup time: Under 5 minutes
“I used to wake up to a bunch of missed calls and confusing voicemails every morning. Now, I open the app and see exactly who called and what they need. It’s like having a receptionist who never sleeps and never misses a detail.”
Ready to stop missing calls?
Join Peachtree General Insurance Group and thousands of other businesses that trust SkipCalls to answer every call.
