Rose City Family Dental

Losing New Patients to Voicemail During Peak Hours

Before partnering with SkipCalls, the front desk at Rose City Family Dental was struggling to keep up with the morning rush. Between checking in patients and verifying insurance coverage on the phone, incoming calls from potential new patients often went to voicemail. In the competitive Portland dental market, if a caller doesn't reach a person—or a responsive system—they simply move to the next clinic on their list. Additionally, the practice was plagued by frequent robocalls and insurance solicitations that tied up lines during critical hours, making it even harder for patients with urgent dental needs to get through. The staff felt burned out by the constant interruptions, and the dentists were concerned about the revenue being lost to missed opportunities.

• ×Missing emergency after-hours calls from patients with acute tooth pain
• ×Front desk staff overwhelmed by high-volume insurance verification and scheduling calls
• ×New patient inquiries frequently dropping off when sent to voicemail
• ×Constant interruptions from telemarketing and spam calls during busy clinic hours

Bridging the Gap with 24/7 AI Support

Rose City Family Dental implemented SkipCalls to act as their primary AI receptionist, ensuring no call ever went unanswered. They set up call forwarding so that if the front desk didn't pick up within three rings, the AI stepped in immediately. The practice utilized the bilingual English/Spanish feature to better serve Portland's diverse community and integrated the service with their existing mobile workflow. The AI was trained to handle basic scheduling questions, take detailed messages for prescription refills, and screen out the persistent spam that previously disrupted their day. This allowed the office manager to focus on the patients physically in the office without the stress of a ringing phone.

Setup time: Under 5 minutes