Velvet & Vine Salon & Spa
Consistent Growth and Refocused Stylists
Balancing the Blow-Dryer and the Telephone
At Velvet & Vine, the stylists were constantly torn between providing a premium guest experience and managing a relentless stream of phone calls. In a high-demand Nashville market, missing a call often meant losing a client to a competitor down the street. The salon struggled to justify a full-time receptionist salary for a boutique team of six, leading to a frantic environment where color services were frequently interrupted by the need to answer booking inquiries.
- ×Stylists stepping away from clients to answer basic scheduling questions
- ×Significant revenue loss from unreturned voicemails after business hours
- ×High volume of spam calls disrupting the flow of the salon floor
A 24/7 AI Receptionist for the Modern Salon
The salon implemented SkipCalls to handle all incoming traffic. They utilized the call forwarding feature so that the AI could answer every call instantly, whether the team was mid-shampoo or the shop was closed for the night. The AI was trained to provide information on services, stylist availability, and direct callers to their online booking portal.
Setup time: Under 5 minutes
“I used to feel guilty every time the phone rang while I was with a client. Now, I can stay completely present. The AI handles the logistics, and I just check the summaries on my phone between sessions. It's like having a front desk that never takes a break.”
Ready to stop missing calls?
Join Velvet & Vine Salon & Spa and thousands of other businesses that trust SkipCalls to answer every call.
