ACD (Automatic Call Distribution)
Automatic Call Distribution (ACD) is a telephony system that receives incoming calls and routes them to specific agents, departments, or destinations based on predefined rules such as caller ID, time of day, agent availability, or caller input.
Why ACD Matters to Your Small Business
When your business receives multiple calls simultaneously, ACD prevents callers from hitting a busy signal. It queues calls and distributes them intelligently, ensuring every customer reaches someone who can help them rather than bouncing to voicemail.
For small teams, proper call distribution means you stop playing phone tag internally. A call about billing goes to your office manager, while a service emergency goes straight to a technician. This reduces the frustration of transfers and speeds up resolution time.
Even if you are a one-person operation, ACD logic helps. Calls can route based on your schedule—ringing your cell during business hours, forwarding to an AI receptionist after hours, or sending VIP clients directly to you while other calls get screened first.
How SkipCalls Uses Intelligent Call Distribution
SkipCalls incorporates ACD principles in its AI receptionist. Instead of blindly forwarding every call, it first determines what the caller needs through natural conversation. Emergencies get routed to you immediately. General inquiries are handled by the AI. Spam calls are blocked entirely. This intelligent distribution ensures you only get interrupted for calls that actually need your attention.
Related SkipCalls Features:
- •Smart Call Routing
- •Spam Call Filtering
- •Priority Call Handling
