Dial-by-Name Directory
A dial-by-name directory is a phone system feature that allows callers to reach a specific person by spelling their name using the telephone keypad. Callers enter letters mapped to number keys (like 2 for ABC, 3 for DEF) to search for employees by first or last name.
Why Dial-by-Name Directories Matter to Your Business
When callers know who they want to reach, a dial-by-name directory gets them there without navigating menus or waiting for a receptionist. This speeds up connections for existing customers and business contacts who have a specific person in mind.
For businesses with multiple employees, dial-by-name provides self-service routing. Instead of memorizing extensions or waiting for transfers, callers find their contact directly. This reduces receptionist workload and caller frustration simultaneously.
The traditional dial-by-name interface is clunky—pressing multiple keys to spell names on a phone keypad is tedious. Modern conversational AI offers a better approach: callers simply say the name they are looking for, and the system connects them naturally.
How SkipCalls Improves on Dial-by-Name
SkipCalls handles 'find a specific person' requests through natural conversation. Callers say 'I need to speak with John Smith' and the AI understands, verifies if needed, and routes appropriately. No more pressing 764-84 to spell 'Smith.' The AI can also screen these calls, asking the nature of the call before transferring, ensuring the right person gets relevant calls.
Related SkipCalls Features:
- •Voice-Based Directory
- •Intelligent Routing
- •Call Screening
