PBX (Private Branch Exchange)
A PBX (Private Branch Exchange) is a private telephone network used within an organization. It allows internal calls between users on local lines while sharing external phone lines for outside calls, and provides features like call transfers, voicemail, and auto-attendant.
Why PBX Matters to Your Small Business
PBX technology is what separates a professional business phone setup from a bunch of separate phone lines. It enables features customers expect: transferring calls between employees, putting callers on hold, and reaching different departments through one main number.
Historically, PBX meant expensive hardware installed in your office, requiring IT expertise to maintain. This put sophisticated phone features out of reach for small businesses. Today, cloud-hosted PBX and virtual alternatives deliver the same capabilities without the infrastructure headache.
Understanding PBX helps you evaluate phone solutions. When vendors talk about hosted PBX, IP PBX, or cloud PBX, they are describing modern versions of this technology. Knowing what you actually need from a PBX prevents overpaying for features you will never use.
How SkipCalls Complements PBX Systems
SkipCalls integrates with any PBX setup as an intelligent call destination. Configure your PBX to forward calls to SkipCalls when lines are busy, after hours, or based on any other rules. Our AI receptionist then handles those calls—answering questions, booking appointments, and filtering spam—before routing qualified calls back to your team through the PBX.
Related SkipCalls Features:
- •PBX Integration
- •Call Forwarding
- •AI Receptionist
