UCaaS (Unified Communications as a Service)
UCaaS (Unified Communications as a Service) is a cloud-delivered model that combines multiple business communication tools into one platform, including voice calling, video conferencing, instant messaging, file sharing, and collaboration features, all accessible from any device with internet connection.
Why UCaaS Matters to Your Small Business
Modern businesses communicate through many channels—phone, video, chat, email. Without integration, employees juggle separate apps, miss messages, and waste time switching contexts. UCaaS consolidates these into one platform, making communication more efficient.
For small businesses with remote or hybrid workers, UCaaS is transformative. Your team can make business calls from home laptops, join video meetings from phones, and chat in real-time regardless of location. One platform replaces what used to require separate phone, video, and messaging systems.
UCaaS also simplifies vendor management and billing. Instead of paying separately for a phone system, video conferencing, and team chat, you pay one provider. This typically costs less than cobbling together separate solutions while providing better integration.
How SkipCalls Extends UCaaS Platforms
Even robust UCaaS platforms cannot answer calls when all team members are busy or offline. SkipCalls fills this gap by acting as an AI team member within your communication workflow. Forward calls from your UCaaS system to SkipCalls during overflow or after hours, and our AI handles them using the same business information—then sends summaries right back through your unified platform.
Related SkipCalls Features:
- •Platform Integration
- •After-Hours Coverage
