why do i keep missing towing calls when i'm hooking up a car or running a winch on the shoulder?
You keep missing towing calls while hooking up a car or running a winch because roadside work forces you to use both hands, stay situationally aware in traffic, and deal with loud equipment—so you can’t safely answer before the caller dials the next tow company. SkipCalls fixes this by answering missed/busy calls automatically via call forwarding, capturing the job details, and sending you a summary so you can respond fast without stopping the recovery.
Most missed towing calls happen because towing is a two-hands, eyes-up job, and the phone timing is brutal: stranded drivers call multiple companies and the first live answer usually wins, so even a 30–90 second delay while you finish a winch pull or chain up can cost you a $75–$150 local tow or a $50–$100 lockout. SkipCalls reduces that delay to near-zero by acting as a towing answering service that picks up when you’re busy, collects pickup location/vehicle info, and logs it in a readable summary and transcript.
A towing service also misses calls because the shoulder is loud and dangerous: traffic noise, hydraulics, winch motors, and radios make it hard to hear, while gloves and dirty hands make it hard to swipe/answer, and many operators keep phones mounted or stowed for safety. SkipCalls is built for this reality by answering in the background (your existing number stays the same), filtering spam so you’re not distracted, and giving you post-call action items so you can call back once the vehicle is secure.
Another reason towing calls get missed is signal and workflow: rural dead spots, Bluetooth dropouts, and “phone busy” moments when dispatch or a current customer is already on the line—plus after-hours calls when you’re sleeping or on a long-distance tow at $2–$4/mile. SkipCalls provides 24/7 coverage with customizable hours and missed/busy/offline forwarding, and it can continue the conversation over SMS using its business number so customers can confirm details while you keep both hands on the job.
How SkipCalls Helps Towing Services
AI Receptionist answers missed/busy calls via call forwarding while you keep your existing number.
When you’re mid-hookup and can’t touch your phone, SkipCalls prevents the caller from hitting voicemail and calling your competitor.
Automatic summaries, full transcripts, and extracted action items (location, vehicle, issue, callback number).
When a stranded driver is frantic and gives fast details, SkipCalls makes the info usable when you finally look at your phone.
Spam filtering plus 24/7 coverage so real emergency leads are captured without distracting you.
When your line gets hammered during rush hour or bad weather, SkipCalls helps you stay focused and not chase junk calls.
SMS handling on the SkipCalls number, with conversation history and optional AI replies.
When customers want to text updates like ‘I’m by the blue semi’ or ‘gate code is 1234,’ SkipCalls keeps the thread organized while you work.
AI makes outbound calls for you and can hold on the line, then sends the result.
When you need info from a yard, parts store, or impound lot but you’re driving or loading, SkipCalls reduces back-and-forth.
Frequently Asked Questions
Why do towing customers hang up so fast if I don’t answer?
Because towing is usually an emergency and callers “blast dial” multiple tow companies; the first live voice wins, and voicemail rarely gets listened to, which is why SkipCalls answers immediately as your towing answering service and captures the job before they move on.
Is it illegal or unsafe to answer calls while hooking up a car or running a winch?
In many areas it’s restricted to handle a phone while driving, and even when parked on the shoulder it’s still unsafe because you need both hands and full attention around traffic and moving equipment; SkipCalls lets you avoid handling the phone by taking the call and sending you the details when it’s safe.
Will customers know they’re talking to AI when SkipCalls answers?
SkipCalls answers like a professional roadside assistance receptionist with a natural voice, and you can customize the greeting and questions; most callers just experience a fast, helpful answer instead of ringing or voicemail.
Do I have to change my business number to use SkipCalls?
No—SkipCalls is designed to keep your current towing number; you simply turn on call forwarding for missed/busy/after-hours so SkipCalls answers only when you can’t.
How much money can missed towing calls cost me?
If you miss even 1–2 emergency calls per day, that can easily be $75–$150 per local tow or $50–$100 per lockout (often $2–$4/mile for long-distance), so a handful of missed calls weekly can mean $500–$5,000+ per month; SkipCalls helps recover that by turning missed rings into captured details and callbacks.
Stop losing towing jobs to the next company on the call list
Set up SkipCalls call forwarding in about a minute so your phone gets answered while you’re winching, chaining, or working the shoulder—then review the SkipCalls summary and call back when it’s safe to talk.
Related Questions
- →How do tow truck operators answer calls safely while working roadside?
- →What’s the best towing answering service for missed and after-hours calls?
- →How do I set up call forwarding so SkipCalls answers only when I’m busy?
- →How many towing leads do I lose when calls go to voicemail?