Call Forwarding Guide
How to Forward Calls from Altice
If you use Altice in the United States, you can forward incoming calls to SkipCalls so our AI answering service can pick up 24/7. Setup typically takes under five minutes and works whether you’re forwarding a home line or a business number. Use the steps below to route calls to your SkipCalls number whenever you’re busy or after hours.
Forwarding Codes
Open your phone's dialer, enter the activation code, and press Call. Replace your SkipCalls number with the number from your SkipCalls app.
| Forward Type | Activate | Deactivate |
|---|---|---|
All Calls Every incoming call goes to SkipCalls | *72•••• | #72 |
No Answer Forwards if you don't pick up within a few rings | *71•••• | #71 |
Replace •••• with your SkipCalls phone number (found in the app under Settings).
Troubleshooting
- •Verify you’re forwarding from the correct Altice line: if you have multiple lines (home + business, or multiple extensions), test by calling each number to confirm which one is being forwarded.
- •If the forwarding code doesn’t work, try it from a corded phone connected directly to your Altice phone port/gateway (some cordless bases or connected systems can interfere with feature codes).
- •Busy/No Answer forwarding won’t trigger unless the line is truly busy or rings long enough—start a test call and let it ring for at least 20–30 seconds before assuming it failed.
- •If calls forward but the caller ID looks wrong or blocked, check whether your Altice caller ID settings are enabled; some networks pass limited caller ID on forwarded calls depending on configuration.
- •If forwarding suddenly stops after a service outage or equipment reboot, power-cycle your Altice gateway/phone modem and then re-activate call forwarding using the dial code again. Some configurations don’t persist through resets.
Frequently Asked Questions
Can I forward my Altice number to SkipCalls if I’m using a home phone line?
Yes. Altice call forwarding works for home phone service and can route calls to your SkipCalls number so the AI answers on your behalf 24/7.
Will Altice charge extra to use call forwarding?
Altice may include call forwarding in your plan or treat it as an optional feature, and forwarded calls can count like an outbound call depending on your service. Check your Altice plan details or support to confirm what applies to your line.
Can I forward only when I don’t answer (or when the line is busy)?
Usually, yes—most Altice phone services support forwarding options like “No Answer” and “Busy” in addition to forwarding all calls. After enabling it, test both scenarios to ensure it triggers the way you expect.
How do I turn off call forwarding and restore normal ringing?
You can disable forwarding anytime using the Altice dial code for “cancel call forwarding,” then place a test call to confirm your Altice phone rings normally again. It’s a good idea to keep the cancel code handy for quick changes.
Will SkipCalls work if I keep using my existing phones and voicemail?
Yes. When forwarding is enabled, calls route to SkipCalls to be answered by the AI. When forwarding is off, calls go back to your normal Altice setup (including any voicemail or hunt group behavior you already use).
Ready to forward your Altice calls?
Set up SkipCalls in minutes. Your AI receptionist answers every call 24/7 — no missed leads, no voicemail tag.
