Call Forwarding Guide
How to Forward Calls from Optimum Mobile
If you use Optimum Mobile, call forwarding lets you route incoming calls to another number—like your SkipCalls number—so an AI answering service can pick up for you 24/7. This is useful when you’re busy, out of coverage, or want every call answered automatically. Setup typically takes just a few minutes once you have the right forwarding code and destination number ready.
Forwarding Codes
Open your phone's dialer, enter the activation code, and press Call. Replace your SkipCalls number with the number from your SkipCalls app.
| Forward Type | Activate | Deactivate |
|---|---|---|
All Calls Every incoming call goes to SkipCalls | *72•••• | #72 |
No Answer Forwards if you don't pick up within a few rings | *71•••• | #71 |
Replace •••• with your SkipCalls phone number (found in the app under Settings).
Troubleshooting
- •Confirm you’re using the correct forwarding type: unconditional (all calls), busy, no answer, or unreachable—each can use a different dial code on mobile networks.
- •If nothing happens after dialing the forwarding code, try placing the request from the Optimum Mobile line itself (not a secondary line on the same device) and make sure your phone has an active cellular signal (not just Wi‑Fi).
- •If forwarding works sometimes but not consistently, check whether Call Waiting or Do Not Disturb is changing the call flow; temporarily disable DND and retest.
- •If you recently switched phones (eSIM/physical SIM changes), restart the device and re-enter the forwarding code—network settings may not carry over after activation changes.
- •If you’re forwarding to SkipCalls and callers report going straight to voicemail, verify the exact destination number was entered correctly (including any required area code), then disable forwarding and re-enable it to refresh the network setting.
Frequently Asked Questions
Does Optimum Mobile support call forwarding?
Most Optimum Mobile lines support call forwarding through standard mobile network dial codes, but availability can vary by plan features and device setup. If a code doesn’t work, contact Optimum Mobile support to confirm call forwarding is enabled on your line.
Will Optimum Mobile charge extra for call forwarding?
Call forwarding can count like an outgoing call from your Optimum Mobile line, depending on your plan and where you forward the call. Check your Optimum Mobile plan details or support to confirm how forwarded minutes are handled.
Can I forward Optimum Mobile calls to SkipCalls (an AI answering service)?
Yes. You can forward your Optimum Mobile number to your SkipCalls number so the AI answers calls 24/7 and captures messages or details while you’re unavailable.
How do I turn off call forwarding on Optimum Mobile?
You can usually disable call forwarding by dialing the deactivation code for the forwarding type you enabled (for example, turning off “forward all calls” vs “forward when busy”). If you’re unsure which type is active, disable all forwarding types or ask Optimum Mobile support to reset forwarding on your line.
Will call forwarding work if my Optimum Mobile phone is off or has no service?
It depends on which forwarding condition you set up. If you enable forwarding for unreachable/no service (or unconditional forwarding), calls can still route to SkipCalls even when your phone is off or out of coverage; otherwise, they may go to voicemail instead.
Ready to forward your Optimum Mobile calls?
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