Call Forwarding Guide
How to Forward Calls from Comcast Business
Forwarding your Comcast Business calls to SkipCalls ensures every customer reaches a professional AI assistant 24/7. This simple setup takes less than five minutes and integrates seamlessly with your existing Comcast office phone system.
Forwarding Codes
Open your phone's dialer, enter the activation code, and press Call. Replace your SkipCalls number with the number from your SkipCalls app.
| Forward Type | Activate | Deactivate |
|---|---|---|
All Calls Every incoming call goes to SkipCalls | *72 | *73 |
When Busy Forwards when you're on another call | *90 | *91 |
No Answer Forwards if you don't pick up within a few rings | *92 | *93 |
When Unreachable Forwards when your phone is off or has no signal | *59 | *59 |
Replace •••• with your SkipCalls phone number (found in the app under Settings).
Troubleshooting
- •Verify that the Call Forwarding feature is enabled on your specific Comcast Business account tier.
- •Ensure you are entering the full 10-digit SkipCalls destination number without any extra prefixes.
- •Check your Comcast Business VoiceEdge portal if the star codes are not responding on your physical handset.
- •Confirm that your account has no outbound calling restrictions, as this can block the forwarding process.
- •If calls are not connecting, try deactivating and reactivating the service to refresh the network connection.
Frequently Asked Questions
Can I forward my Comcast Business line to an AI answering service?
Yes, you can forward any Comcast Business line to SkipCalls to ensure your calls are handled by an AI assistant at any time of day.
How do I stop forwarding calls back to my Comcast phone?
You can typically disable forwarding by dialing *73 from your Comcast Business phone or by toggling the setting off in your online account manager.
Will my callers know their call is being forwarded?
No, the forwarding process is seamless and callers will simply hear the SkipCalls AI assistant answer the line as expected.
Does Comcast Business charge for forwarding calls?
Most Comcast Business plans include call forwarding, but you should verify if your specific plan has any per-minute usage fees for forwarded airtime.
Can I forward calls only when my Comcast line is busy?
Yes, Comcast Business supports 'Call Forwarding Busy,' which allows you to send calls to SkipCalls only when you are already on another line.
Ready to forward your Comcast Business calls?
Set up SkipCalls in minutes. Your AI receptionist answers every call 24/7 — no missed leads, no voicemail tag.
