Call Forwarding Guide

How to Forward Calls from Shaw

Automate your business communication by forwarding your Shaw phone line to the SkipCalls AI answering service. This simple setup allows our AI to handle your incoming calls professionally 24/7, ensuring you never miss an opportunity.

Forwarding Codes

Open your phone's dialer, enter the activation code, and press Call. Replace your SkipCalls number with the number from your SkipCalls app.

Forward Type	Activate	Deactivate
When Busy Forwards when you're on another call	`*90••••`	`*91`
No Answer Forwards if you don't pick up within a few rings	`*92••••`	`*93`

Replace •••• with your SkipCalls phone number (found in the app under Settings).

Connect Shaw (All Calls)

1
Login at signin.shaw.ca
2
Scroll to phone section
3
Navigate to Manage Settings
4
Click Manage beside Call Forwarding
5
Toggle Forward incoming calls ON
6
Enter forwarding number: your SkipCalls number
7
Save changes

Contact Shaw at 1-877-742-9249 to enable Call Forward features before using codes

Troubleshooting

•Verify that call forwarding features are enabled on your Shaw account by calling 1-877-742-9249.
•Ensure you listen for the specific confirmation tone after entering the dial code and your SkipCalls number.
•Confirm you are using the correct 10-digit destination number provided in your SkipCalls dashboard.
•Restart your handset if the dial codes do not seem to register on the first attempt.
•Check that you do not have conflicting features like 'Do Not Disturb' active on your Shaw line.

Frequently Asked Questions

How do I enable call forwarding on my Shaw account?

Before using dial codes, you must contact Shaw customer support at 1-877-742-9249 to ensure the call forwarding feature is active on your specific plan.

Can I forward Shaw calls to SkipCalls AI?

Yes, once the feature is enabled by Shaw, you can use standard dial codes to route your calls to your SkipCalls AI assistant.

Will I still receive calls on my Shaw phone while forwarding is active?

Depending on the type of forwarding you choose, calls will either skip your phone entirely or ring briefly before being handled by the SkipCalls AI.

How do I stop forwarding calls from my Shaw line?

You can deactivate forwarding at any time by entering the specific deactivation dial code, usually *73, on your Shaw handset.

Ready to forward your Shaw calls?

Set up SkipCalls in minutes. Your AI receptionist answers every call 24/7 — no missed leads, no voicemail tag.