SkipCalls
TELUS logo

Updated

TELUS Call Forwarding Codes

Quick answer: to forward all TELUS calls, dial *21*number# and press Call. To turn call forwarding off, dial #21#. To check whether forwarding is on, dial *#21#.

Set up call forwarding from TELUS to SkipCalls to ensure your business remains responsive around the clock. By routing your unanswered or declined calls to our AI answering service, you can provide instant support to your customers without ever picking up the phone.

All TELUS call forwarding codes

Open your phone's dialer, enter the code, and press Call. Replace number with the 10-digit number you want calls sent to — no spaces or dashes.

TELUS call forwarding codes
Forward typeTurn onTurn offCheck status
All calls
Every incoming call is forwarded
*21*number##21#*#21#
When busy
Forwards when you're on another call
*67*number##67#*#67#
No answer
Forwards if you don't pick up within a few rings
*61*number##61#*#61#
Unreachable
Forwards when your phone is off or has no signal
*62*number##62#*#62#

Generate your exact TELUS code

Enter your SkipCalls number. It stays in this browser and is not submitted.

Activate forwarding

Enter a complete phone number

Turn forwarding off

#61#

How to set up call forwarding on TELUS

  1. 1

    Open the Phone app on your TELUS phone. On a landline, lift the handset and wait for a dial tone.

  2. 2

    Dial *21*number#, replacing "number" with the 10-digit number you want calls sent to. No spaces or dashes.

  3. 3

    Press Call. Wait for the confirmation message or tone, then hang up.

  4. 4

    Dial *#21# to confirm forwarding is on, or call your TELUS number from another phone.

How to turn off TELUS call forwarding

Dial the code for the forwarding you want to stop and press Call. Calls ring your TELUS phone again right away.

  • Stop forwarding all calls#21#
  • Stop busy forwarding#67#
  • Stop no-answer forwarding#61#
  • Stop unreachable forwarding#62#
  • Cancel every forwarding rule at once##002#

Turn on TELUS call forwarding in phone settings

Prefer menus over dial codes? Both phones support forwarding on TELUS without dialing anything.

iPhone

  1. Open Settings → Apps → Phone (older iOS: Settings → Phone).
  2. Tap Call Forwarding and switch it on.
  3. Tap Forward To, enter the 10-digit number, and go back to save.

iPhone settings only forward all calls. Use the dial codes above for busy or no-answer forwarding.

Android (Samsung, Pixel)

  1. Open the Phone app → ⋮ → Settings.
  2. Samsung: Supplementary services → Call forwarding. Pixel: Calls or Calling accounts → Call forwarding.
  3. Pick always, when busy, when unanswered, or when unreachable, enter the number, and tap Enable.
Call forwarding includes 3,000 min/month to Canadian/US numbers (75¢/min after). For declined calls: Use *004*your SkipCalls number*20# (replace 20 with 10, 20, or 30 seconds). Cancel with #21#

TELUS call forwarding not working?

  • •Confirm that call forwarding is enabled on your TELUS account, as some specific mobility plans may require this feature to be added manually.
  • •If the dial codes fail, ensure you are connected directly to the TELUS cellular network and have disabled WiFi calling temporarily.
  • •Double-check that you are entering the full 10-digit SkipCalls number within the dial code sequence without any extra spaces or symbols.
  • •If calls are still going to your personal voicemail, use the #21# code to reset all forwarding rules before re-entering the specific *004* command.

TELUS call forwarding FAQ

Does TELUS charge for call forwarding?
Most TELUS plans treat forwarded calls as outbound minutes. Depending on your specific mobility package, these calls may draw from your monthly minutes or incur standard airtime rates.
Can I choose how many times my phone rings before forwarding?
Yes, when using the *004* dial code, you can replace the '20' at the end of the string with 10 or 30 to set the delay to 10 or 30 seconds respectively.
How do I turn off call forwarding on my TELUS phone?
You can deactivate call forwarding at any time by dialing #21# from your TELUS device and pressing the call button.
Will SkipCalls answer my calls if my phone is off?
Yes, using the conditional forwarding code (*004*) ensures that calls are routed to the SkipCalls AI if your phone is unreachable, powered off, or declined.

Call forwarding codes for other carriers

See the full list of call forwarding codes by carrier.

Ready to forward your TELUS calls?

Set up SkipCalls in minutes. Your AI receptionist answers every call 24/7 — no missed leads, no voicemail tag.

Download on the App StoreGet it on Google PlaySTART ONWeb App

Want the exact dialer string? Use the call forwarding code generator.