Call Forwarding Guide
How to Forward Calls from TELUS
Set up call forwarding from TELUS to SkipCalls to ensure your business remains responsive around the clock. By routing your unanswered or declined calls to our AI answering service, you can provide instant support to your customers without ever picking up the phone.
Forwarding Codes
Open your phone's dialer, enter the activation code, and press Call. Replace your SkipCalls number with the number from your SkipCalls app.
| Forward Type | Activate | Deactivate |
|---|---|---|
All Calls Every incoming call goes to SkipCalls | *21*••••# | #21# |
When Busy Forwards when you're on another call | *67*••••# | #67# |
No Answer Forwards if you don't pick up within a few rings | *61*••••# | #61# |
When Unreachable Forwards when your phone is off or has no signal | *62*••••# | #62# |
Replace •••• with your SkipCalls phone number (found in the app under Settings).
For declined calls: Use variable forward *004*your SkipCalls number*20# (replace 20 with 10, 20, or 30 seconds). This handles both declined and unanswered calls. Cancel with #21#
Troubleshooting
- •Confirm that call forwarding is enabled on your TELUS account, as some specific mobility plans may require this feature to be added manually.
- •If the dial codes fail, ensure you are connected directly to the TELUS cellular network and have disabled WiFi calling temporarily.
- •Double-check that you are entering the full 10-digit SkipCalls number within the dial code sequence without any extra spaces or symbols.
- •If calls are still going to your personal voicemail, use the #21# code to reset all forwarding rules before re-entering the specific *004* command.
Frequently Asked Questions
Does TELUS charge for call forwarding?
Most TELUS plans treat forwarded calls as outbound minutes. Depending on your specific mobility package, these calls may draw from your monthly minutes or incur standard airtime rates.
Can I choose how many times my phone rings before forwarding?
Yes, when using the *004* dial code, you can replace the '20' at the end of the string with 10 or 30 to set the delay to 10 or 30 seconds respectively.
How do I turn off call forwarding on my TELUS phone?
You can deactivate call forwarding at any time by dialing #21# from your TELUS device and pressing the call button.
Will SkipCalls answer my calls if my phone is off?
Yes, using the conditional forwarding code (*004*) ensures that calls are routed to the SkipCalls AI if your phone is unreachable, powered off, or declined.
Ready to forward your TELUS calls?
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