Call Forwarding Guide
How to Forward Calls from Virgin Mobile
Forward your Virgin Mobile calls to SkipCalls to ensure every customer inquiry is handled by an intelligent AI assistant 24/7. This simple setup takes less than five minutes and helps you maintain a professional presence without ever missing a lead.
Forwarding Codes
Open your phone's dialer, enter the activation code, and press Call. Replace your SkipCalls number with the number from your SkipCalls app.
| Forward Type | Activate | Deactivate |
|---|---|---|
All Calls Every incoming call goes to SkipCalls | **21*••••# | ##21# |
When Busy Forwards when you're on another call | **67*••••# | ##67# |
No Answer Forwards if you don't pick up within a few rings | **61*••••# | ##61# |
When Unreachable Forwards when your phone is off or has no signal | **62*••••# | ##62# |
Replace •••• with your SkipCalls phone number (found in the app under Settings).
Troubleshooting
- •Ensure your Virgin Mobile plan is active and has sufficient balance if you are using a prepaid service.
- •Double-check that you have entered the correct SkipCalls destination number after the activation dial code.
- •Restart your mobile device to refresh the network connection if the forwarding command fails to register.
- •Confirm that your specific Virgin Mobile regional plan supports call forwarding features by checking your account dashboard.
Frequently Asked Questions
Does Virgin Mobile charge for forwarding calls?
While Virgin Mobile typically includes call forwarding, it may consume minutes from your monthly plan depending on your specific service agreement.
Can I forward Virgin Mobile calls to an AI answering service?
Yes, you can forward your calls directly to SkipCalls by using the carrier's standard dial codes to ensure your AI assistant answers every call.
How do I stop forwarding my Virgin Mobile calls?
You can deactivate forwarding at any time by entering the specific deactivation code, such as #72 or ##21#, on your phone's keypad.
Will forwarding work if my Virgin Mobile phone is turned off?
Yes, unconditional call forwarding will route your incoming calls to SkipCalls regardless of whether your physical device is powered on or has a signal.
Ready to forward your Virgin Mobile calls?
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