The Right Person Gets Called — Right After Every Trigger
Define trigger keywords. Assign a team member and their number. When a caller says the word during a call, your AI automatically calls your staff after the call ends and briefs them on the full conversation. No missed escalations. No manual steps.
How Post-Call Auto-Dispatch Works
From keyword trigger to team briefed — automatically, every time.
You define a trigger rule in the dashboard
Set a keyword (e.g. "emergency", "leak", "complaint"), choose a recipient from your team, enter their phone number, and pick timing — immediately after the call or with a delay.
A caller mentions the trigger during the call
Your AI agent handles the conversation normally. In the background, it detects when the caller says the trigger word or phrase you defined.
The call ends — dispatch fires automatically
After the call wraps up, the AI calls the designated team member. No manual action required on your end.
Your team member gets a full briefing
The AI explains: who called, what they needed, what was said, and what happened in the conversation. Your team member can call the original caller back with complete context.
What a Dispatch Rule Looks Like
Each rule has four fields. Takes under a minute to set up.
Preview any rule before activating it. Rules can be paused or deleted at any time.
Why Businesses Set This Up on Day One
Escalation that runs itself, with context your team can actually use.
Zero Manual Escalation
Stop relying on callers to ask for a manager or staff to check their voicemail. The right person gets notified automatically, every time the trigger fires.
Full Conversation Context Delivered
Your team does not hear a name and a callback number. They hear the full story — the problem, the urgency, what was already discussed. No game of telephone.
Configurable Timing
Dispatch immediately for emergencies, or delay by N seconds for lower-priority follow-ups. You control the response window per rule.
Visual Rule Builder, No Code
Create and manage dispatch rules directly in the dashboard. Preview how a rule will behave before activating it. Add, edit, or disable rules in seconds.
Who Uses Post-Call Dispatch
Any business where the wrong person not knowing about a call has a real cost.
Property Management
Landlords, HOAs, Maintenance Coordinators
Home Services
HVAC, Plumbing, Electrical, Roofing
Medical & Dental
Clinics, Urgent Care, Dental Practices
Law Firms
Solo Practitioners, Small Firms, Legal Teams
Customer Success Teams
SaaS, E-commerce, Subscription Services
Multi-Location Businesses
Franchises, Service Chains, Regional Offices
Frequently Asked Questions
What triggers a post-call dispatch?
You define keyword triggers per agent rule. When the caller says the keyword or phrase during the call, the rule is flagged. After the call ends, the AI places the dispatch call to the team member you assigned. Common triggers include words like "urgent", "emergency", "cancel", "angry", or any phrase specific to your business.
Does the dispatch happen during the call or after?
After. The AI completes the original call first, then places the dispatch call to your team member. This means the caller never hears hold music while the AI is briefing your staff. The default dispatch fires immediately after the call ends, but you can configure a delay if needed.
What does my team member hear when the AI calls them?
They hear a brief from the AI: who called (name, number if provided), what they were calling about, key details from the conversation, and any urgent signals that triggered the dispatch. It takes about 30 to 60 seconds and gives them everything they need to call back confidently.
Can I set up multiple dispatch rules for one agent?
Yes. Each agent supports multiple rules. You might have one rule for "emergency" that calls your on-call technician immediately, another for "complaint" that alerts your customer success lead after a 5-minute delay, and a third for "VIP" that pings your account manager. Rules are evaluated independently.
What if the team member does not answer the dispatch call?
If the assigned team member does not answer, the dispatch call ends and the original conversation record is still fully available in your dashboard with the transcript, AI summary, and all call details. You can configure fallback rules to try a second number if the first does not pick up.
Does post-call dispatch work for inbound calls only?
Post-call dispatch is designed for incoming calls handled by your AI agent. When a caller reaches your agent and triggers a keyword rule, the dispatch fires after that call ends.