Client Retention Scripts
Client Retention Call Scripts for Hair Salons
In the salon world, your hands are your paycheck, meaning every minute you spend on the phone is a minute you aren't behind the chair earning. These scripts are designed to help you quickly reconnect with clients, fill your books for $300 color services, and ensure no one goes to the salon down the street because you didn't answer.
48-Hour Color Check-In
Call a client two days after a major $200+ color or balayage service to ensure they love the tone.
Hi [Client Name], this is [Your Name] from [Salon Name]. I am just calling to see how your new color is settling in after your first wash! Sometimes tones can shift a bit once you get home, so I wanted to make sure you are still loving that brightness. If you need a quick toner adjustment or have questions about the sulfate-free shampoo we picked out, let me know. We want those highlights looking perfect for as long as possible!
Tips for this scenario
- -Ask specifically how the color looked after their first at-home wash.
- -Mention the specific retail product they bought to reinforce its value.
Common Mistakes to Avoid
!Answering the phone with a blow-dryer running in the background, making it impossible to hear the client.
!Forgetting to ask if the client has 'extra long or thick hair' which can add $30-$50 to the service cost and time.
!Not checking the client's service history before calling, leading to suggestions for services they don't actually get.
!Leaving a vague voicemail like 'call me back' instead of offering two specific time slots for an appointment.
!Failing to mention a 'starting at' price for color services, which leads to awkwardness at the front desk later.
