Review & Referral Scripts
Review & Referral Request Scripts for Hair Salons
Hair salon clients usually decide based on photos, reviews, and how fast they can get booked. The problem is you’re often mid-cut, mid-foil, or rinsing color when the phone rings—so you miss new clients and you miss easy review/referral moments. These scripts are built for real chair-side timing, quick wording, and services like cuts, color, balayage, and bridal styling.
Post-Appointment Google Review Ask (at the mirror, right before checkout)
Use when your client is smiling, doing the final look-check, and you’re walking them to the front.
“Okay, let’s do one last check in the mirror—how are we feeling about the cut and the finish? If you love it, would you mind leaving me a quick Google review today? It helps people find me for haircuts and color, and it seriously makes a difference. You can mention what we did—like ‘balayage refresh’ or ‘curtain bangs’—so it helps the right people book. If you want, I can text you the link so you don’t have to search.”
Tips for this scenario
- -Ask while they’re still seeing the result in the mirror—this is when the “wow” is highest.
- -Prompt what to write: “toner,” “highlights,” “gray coverage,” “blowout,” “bridal updo,” and your name/station if you have one.
- -If you’re mid-rinse or holding tools, say: “I’m going to grab the next client, but I’ll text the link in 2 minutes.” Then actually do it.
Common Mistakes to Avoid
!Asking for a review while you’re mid-cut or mid-foil, then forgetting to send the link—clients won’t hunt for it later.
!Saying “Can you leave us a review?” instead of naming the service (balayage, gray coverage, curly cut). Vague reviews don’t attract the right bookings.
!Waiting a week to ask—by then the blowout is gone and the excitement fades.
!Responding to a negative review with hair-tech details (“your toner lifted to level 8”) instead of offering a calm fix/consultation.
!Bribing for reviews with discounts on color/highlights—this can cheapen your $150–$400 services and can violate some platform policies if it’s tied to “a positive review.”
