Phone Script Templates for Architects (2026)
Architect calls are different because you’re juggling deep design work (Revit/AutoCAD), client meetings, and site visits—so interruptions cost real time. These scripts help you qualify projects fast, set expectations around phases and fees, and handle deadline-driven permit or contractor calls without sounding rushed or vague.
New Residential Inquiry (Addition/Renodel)
Use when a homeowner calls asking “How much does it cost?” and you need basics to see if it fits your services.
“Thanks for calling—this is [Name]. Are you looking at an addition, a remodel, or a new build? What’s the address and city, and do you know the approximate square footage affected? Have you talked with your builder yet, or are you still in the planning stage? For projects like this, design fees are typically in the $5,000–$30,000 range depending on scope and how many plan revisions you need. The next step is a 15-minute call to confirm scope, timeline, and whether you need permit drawings or full construction documents. Would you like to book that call for tomorrow or Thursday?”
Tips for this scenario
- -Ask for the address early so you can quickly check zoning constraints, lot shape, and neighborhood context before promising anything.
- -Use the phrase “design fees” (not “price”) and tie it to scope, drawings, and revision cycles so it doesn’t sound arbitrary.
- -If they only want permit drawings, say so clearly and offer that path as a smaller, deadline-driven package.