Phone Scripts
Phone Script Templates for Interior Designers (2026)
In the interior design world, your voice is the first luxury experience a client has with your brand. These scripts help you maintain a high-end image even when you are busy on-site or at a showroom, ensuring you never miss a high-value project because you couldn't get to the phone.
New Client Inquiry (Whole Home)
Use this when a potential client calls about a large-scale renovation or move-in project.
Hello! Thank you for calling [Your Studio Name]. I would love to hear more about your project—are you looking for a full whole-home design or help with a specific renovation? For large-scale projects, our design fees typically range from $10,000 to $50,000 depending on the square footage and level of detail. I would love to schedule a 15-minute discovery call to walk through our process and see if we are a good fit for your aesthetic. Does tomorrow afternoon work for you?
Tips for this scenario
- -Ask about the total square footage early to gauge the project scope.
- -Always mention the 'discovery call' as the next step to protect your billable time.
Common Mistakes to Avoid
!Answering the phone while on a loud job site with power tools in the background.
!Giving away free design advice over the phone instead of booking a paid consultation.
!Failing to mention project minimums or design fees during the first call.
!Not having a professional voicemail or AI answering service for after-hours luxury leads.
!Over-promising delivery dates when vendor lead times are out of your control.
