Phone Scripts
Phone Script Templates for Mortgage Brokers (2026)
In the high-stakes world of mortgages, being the second person to answer the phone usually means you've already lost the deal. These scripts are designed to help you maintain a professional, high-touch presence even when you are tied up with underwriters or in-person closings. Use these to turn quick inquiries into $5,000+ commissions by responding with speed and precision.
New Purchase Inquiry
Use this when a potential buyer calls for the first time after seeing a listing or getting a referral.
Hi, thanks for calling! I would love to help you get started on your home search. Are you looking to get a pre-approval letter so you can make an offer today, or are you just starting to look at neighborhoods? I can walk you through different loan options like FHA or Conventional loans to see which one keeps your monthly payment where you want it. Once we look at your basic income and credit, I can usually get that pre-approval letter to you within a few hours. Does that sound like a good starting point for you?
Tips for this scenario
- -Always ask if they are already working with a Realtor to gauge how far along they are.
- -Mention that your pre-approval letters are 'realtor-ready' to show you understand the local market speed.
Common Mistakes to Avoid
!Answering the phone in a noisy environment like a construction site or a loud restaurant.
!Using technical jargon like 'DTI' or 'LTV' without explaining that they mean 'Debt-to-Income' and 'Loan-to-Value.'
!Failing to ask for the Realtor's name, which is a missed opportunity for a future referral partner.
!Not having a professional 'Away' message that tells callers exactly when you will be back in the office.
!Letting a lead go to voicemail without an immediate text-back or AI response, allowing them to call the next broker on Google.
