Voicemail Greetings
Professional Voicemail Greetings for Mortgage Brokers
Mortgage leads are time-sensitive: pre-approvals, rate locks, and closing deadlines don’t wait. These voicemail greetings are built for how you actually work—often in a client meeting, on hold with an underwriter, or chasing last-minute docs—so callers know what to do next and when you’ll call back.
Standard Business Hours (Weekdays)
Use during normal office hours when you’re frequently on another call with a borrower, Realtor, or lender.
“Hi, you’ve reached [Your Name] at [Brokerage Name], a mortgage broker helping with home purchases, refinances, and pre-approvals. I’m on another call right now—please leave your name, number, and what you’re working on (purchase, refi, or pre-approval). If you have a contract deadline, rate lock date, or a closing date, say that in your message. I return calls the same business day, usually within 2–3 hours. If this is for a pre-approval today, text ‘PREAPPROVAL’ to this number with your full name and the property city.”
Tips for this scenario
- -Ask for the “purchase vs. refi vs. pre-approval” up front so you can triage urgency and commission value ($3k–$10k purchase vs. $2k–$5k refi).
- -Call out “closing date / rate lock date” because those are the phrases borrowers and Realtors use when it’s truly urgent.
- -Include one simple text keyword like “PREAPPROVAL” so serious buyers can reach you even if they hate voicemail.
Common Mistakes to Avoid
!Your greeting doesn’t say you’re a mortgage broker, so Realtors and buyers aren’t sure they reached the right person and they call the next lender.
!You don’t ask for the closing date or offer deadline, so urgent deals (and $3k–$10k commissions) get buried under basic rate questions.
!You promise unrealistic callback times during month-end or spring season, then miss them—Realtors remember that and stop referring you.
!You don’t tell borrowers what details to leave (purchase price, down payment, ZIP), so you waste the first callback just gathering basics.
!Your after-hours voicemail gives no path for pre-approval emergencies, so buyers with an offer due tonight move on to a faster broker.
